Ordered a new IPhone 11 because of a promotion and added a new line. I received the phone last week and I went into the store in San Francisco to trade in an old IPhone because the promotion said I can get $300 back in credit. The store rep said that I had to switch my plan to the new Unlimited first. I don't want the new Unlimited Plan and I don't recall the terms of the offer as I only saw it online. I asked him to print out the terms as I can't read very well on his little IPad. He said he can't print it. So I asked if I can take photos of the IPad screen showing the terms. He said no. So what kind of business practice is this? It seems pretty shady to me that Verizon offers a promotion but refuses to show the customer the terms of the promotion. All I wanted to verify was that I'm entitled to the $300 trade in without having to switch to the Unlimited Plan.
The promotion states that you can "Get up to $450 off a new iPhone with select trade-in and Unlimited."
From Smartphones and clicking the 'i' next to the promotion tag above the listing for the iPhone 11.
tikibar1 - I wish it's that simple.
The Verizon store rep said that since I ordered the phone in Sept (the phone arrived in Oct), I am under the September promotion. That's why I wanted to see what the terms are for the September promotion. The current promotion in October you referred to reads:
Up to $300 (new lines) or $100 (upgrades).
Plus, get a $200 Prepaid Mastercard when you switch to Verizon on Unlimited.
To me, it means that I get $300 for a new line and get additional $200 if I switch to Unlimited. Since this is a new line and I don't have a line to port over, I would not qualify for the extra $200. If I don't want the extra $200, why do I have to switch to Unlimited to get my $300?
Most decent promotions require an unlimited plan. The terms will either drop the phrase "Unlimited" or state "no plan requirement". That's straight forward.