why can't my lumia connect with my x-finity wi-fi?

blinddog95975
Member

My wife's windows cell will not connect with x-finity wi-fi, can anyone help?

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Re: why can't my lumia connect with my x-finity wi-fi?

fernandobot
Sr. Member

what happens when you try to connect?

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Re: why can't my lumia connect with my x-finity wi-fi?

SuzyQ
Sr. Leader

Is it trying to connect with your router and wifi, specifically, or the generic, open xfinity wifi that is now generated by Xfinity routers?  If it says "xfinity wifi", it's the open connection, and probably not the one you want to use.  I've turned that option OFF on our router.

Look for the name of your router (the one assigned or the one you've given it) and log in with your password.  Be sure you are using the secured (padlocked) connection.  It may be the phone is set up to not allow open or unsecured connections, or some apps won't allow that, so it's not connecting.

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Re: why can't my lumia connect with my x-finity wi-fi?

Community Manager
Community Manager

We’ll help get you connected blinddog95975. It's very important you get that connection working. To help find out more about the connection we’d like to ask a few additional questions. Have you ever been able to connect to your wifi with the phone or any other wireless devices in the past? Does the phone connect with other wifi connections (like at stores or restaurants)?


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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