email crashing

Member

As soon as I start email (on the phone), it starts sync'ing.  If I select an email that is already been read on the phone, I can usually see it, then the app crashes and I'm back to the start screen.  If I don't select an email, it will update the list of emails with new emails from the server (Hotmail), then it crashes back to the start screen.  If I go back in to email, the new emails don't show up.

I am only going to Hotmail, no other email services active.  I have uninstalled pretty much all the apps that I had installed, with no effect.  The only app that I haven't uninstalled is a flashlight app, which is essential for finding the dog poop at night. Smiley Happy

I have had other crashes recently too, but the email crash is very consistent.  I've had the phone for about 5 days.

Anyone else having similar issues/fixes?

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Re: email crashing

Community Manager
Community Manager

Hi Harryh66,

Just call us your application seatbelt, I am here to help with the application crashes! I know how important it is to be able to read your emails on the device. Have your tried deleting the email account, then re-add the email account http://bit.ly/U6WYYG. Once you have added the email account back to the device, if the device is still crashing then Hard Reset the device http://bit.ly/XJJzFB. A Hard Reset will attempt to repair any device software that may have gotten corrupted. Hope this helps!

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

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Re: email crashing

Member

Thanks. Resetting the phone fixed both email &texting

Sent from my Windows Phone

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