It's important to ensure you reset your device correctly Robscoo. For directions on how to factory reset your device click, http://vz.to/2bmmGue Please keep in mind, prior to performing a factory reset, it is recommended you back up your personal content as this will be deleted. What was the reason for needing to perform a factory reset?
Michelles_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!