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Windows 10 Upgrade still not available on Lumia Icon.
JIMPE0001
Newbie
‎07-16-2016 07:14 AM

I've run the Upgrade Advisor and it says "Ready to Upgrade....Go to Phone Update in Settings to download and install Windows 10". I then go to Phone Update and check for updates....no dice...it says "your phone is up to date". What am I missing?

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Re: Windows 10 Upgrade still not available on Lumia Icon.
JIMPE0001
Newbie
‎07-20-2016 01:57 PM

Still don't have Windows 10 even though the Upgrade Advisor says my phone is Ready to Upgrade. Anybody know whats going on?

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Re: Windows 10 Upgrade still not available on Lumia Icon.
deloused
Master - Level 3
‎07-20-2016 02:17 PM

You should have the update by now, are you connected to wifi?

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Re: Windows 10 Upgrade still not available on Lumia Icon.
JIMPE0001
Newbie
‎07-21-2016 05:38 AM

Yes I think I've tried every combination: rebooting, resinstalling the Upgrade Advisor, connected to wifi, battery charged 100% and plugged in. Ironically the Upgrade Advisor says "Ready to Upgrade....Go to Phone Update in Settings to download and install Windows 10", which I've tried twice a day for the past several weeks.

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Re: Windows 10 Upgrade still not available on Lumia Icon.
primortal
Master - Level 1
‎07-21-2016 09:29 AM

You might have to use the Windows Device Recovery Tool (http://go.microsoft.com/fwlink/p/?LinkId=522381) to reload the image (factory defaults).  Load the latest updates for 8.1 than install the Upgrade Advisor and go from there.

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Re: Windows 10 Upgrade still not available on Lumia Icon.
techman2014
Enthusiast - Level 2
‎07-22-2016 06:47 AM

Oh man are you in for a treat! I finally decided to do the Windows Insider program to get my upgrade to my 2 icons. I am SOOOO happy!!! Windows 10 mobile is so much better than 8.1 Go to the store and look for the "Windows Insider" app (There is a picture of a key on it). I can't remember if there is a sign-up or anything, but get setup and choose your level of comfort for stability (I chose the slow ring). Then a restart and check for updates. Let us know how you fare.

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Re: Windows 10 Upgrade still not available on Lumia Icon.
vzw_customer_support
Customer Service Rep
‎07-23-2016 06:24 AM

That's definitely not the performance we would expect of our phones.  Ultimately the next step would be a bit lengthier.  When was the last time you backed up your phone completely?

MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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