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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Novice

They haven't released anything for the Icon yet, which is what this thread is about.

The 822 and 928 received the 8.1.1 update but Denim was in name only. The Icon needs a real firmware update and we were promised by Microsoft (not Verizon) that we would see this update in the fourth quarter and the Icon would be in the first batch of Denim updates.

We have been lied to and kept in the dark since 8.1/Cyan was released and the Icon officially sits at 8.0/Black. Like many others I have the PfD installation so I have the O/S but not the improvements that require Denim.

There's plenty of blame to go around, but there's no way to defend it, IMO.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Sr. Member

Verizon's lack of transparency with respect to WP updates is troubling. It leaves a bad taste in everyone's mouths, but if we hang tough for just a little while longer we will be rewarded with Denim. If we did get Cyan, imagine how long the wait for Denim would be! In the end we are going to get a better deal. And right now my Icon is running just fine with WP8. It would be different if I needed the update to sort out a problem, but that's not the case.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Sr. Leader

Approving software vs. modifying codes isn't arguing semantics. They are completely different...

There are multiple examples just on Verizon that just because a device is no longer sold doesn't mean end of support either.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Sr. Member

Verizon chooses what services to include or suspend. For the longest time you couldn't use built-in call blocking features with WP. You had to use Verizon's own paid service accessible via the website. And they also ensure their own services like backup+ are pushed to phones with new updates.

Just like when Microsoft releases a patch for Windows and admins at large companies modify it before installing.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Sr. Leader

Well, that disabling the built-in call block....at least you get it, some of us Android users still lack the features we once had, like the ability for a 3rd party app to turn on or off our network, gps, or location and wifi, same with call blocking...used to could, now you can only send to voicemail.  Of course not all Android phones are the same, but each update has brought this great improvement but killed off great features.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Sr. Leader

No... Just no... Certain underlying code given by Microsoft sure can be modified, but the code can't be modified outside that scope. People need to stop making it sound like everyone can get the source code and can change everything they want...

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Novice

My remark about semantics wasn't to you. It was to the post above yours. It was in regard to the fact that Verizon wasn't blocking it vs not approving it.

Sorry if that wasn't clear.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Member

It's been released to carriers. It runs on the 930 overseas.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Member

That's a straw man. I would prefer that Verizon do due diligence in supporting a device they sold to me almost a year ago, now, as 'Windows Phone 8.1 ready', or failing to be able to do that, communicate to its paying customers some reassurance that they didn't purchase a very expensive piece of vaporware and give us an idea as to Denim's release date, or refund me. I want restitution for their blatant false advertising. You should, too. The Dev Program is not a substitute for 8.1 on Denim. And it voids your warranty. Everyone that bought an Icon should be refunded  the cost of its purchase and have their service prorated. I bought a $500 phone that was advertised as Windows Phone 8.1 ready, yet, I'm on Lumia Black. There is NO way Verizon would do this to iPhone users. Verizon does not like the platform. They don't want to sell them and they don't want to spend the money advertising them, or even afford Windows Phone the paltry amount of retail space they do. That's fine. It doesn't make them money, I'm sure. And that's fine. However, the money I send them every month certainly does (to a tiny, tiny degree). And as a monthly subscriber, I would like Verizon to at least show me the respect of answering my questions as to the fate of the device I purchased from them, rather than this 'ignore-windows-phone-until-it-all-goes-away-after-we-quietly-kill-it' attitude. Everyone that bought an Icon, a great device with awesome potential, that is if it had the requisite updates to be competitive with the current slate of devices out there, should be mad as hell. Remember, if you are NOT on the Dev Preview, you are on Phone 8, a nearly three year old operating system. Verizon has had Phone 8 for three years! And, it you ARE on the Dev Program, you have voided your warranty! Respectfully, do you get it, now? They took your money for a high-end phone less than a year ago and then quietly retired it and dropped support. How would you feel if this were a Kindle Fire, or an HP laptop, or if you had an original Surface and MS just decided that, 'Nope, they don't sell well, so after 6 months, they're end of life. Get in line for a newer device with better marketability'. You would be angry as hell.  In this case, it's not Microsoft, it's Verizon. The update is done and released to carriers. It just so happens that the aforementioned scenario is exactly what Verizon has done. You should be angry, not making excuses for them.

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Re: Why is Verizon blocking the Cyan/Denim firmware update for the Lumia Icon?

Member

Wow, you're putting a of faith in Verizon, here. What give you the  impression Verizon cares about your user experience on Windows Phone, I mean, besides the fact they haven't released an update for you device since you bought it? You should be angry about this, not making excuses. They took your money for a device they vaporwared after only six months!

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