I would be upset if my phone was having multiple issues but would not want to lose you over this experience. Nokia Lumia are typically good phones and it saddens me to see you are having so many issues with the phone. How often are you having the issues with the device not responding? What activities are occurring on the phone when it stops responding? Have you always had pairing issues? What are you pairing your phone to?
Follow us on Twitter at @VZWSupport
How is something Nokia made Verizon's responsibility to fix? I am guessing you never even contacted Nokia at all...