Verizon does not hear you now, and they haven't heard anyone who has been angrily complaining for the past few months.
At this point I certainly do not expect Verizon to release the 8.1 Cyan update nor the Denim update. Verizon has made it clear by their inaction that they are not going to support Windows Phone or their current customers who own Windows Phones.
To make matters worse, Verizon refuses to make any announcement whatsoever regarding the 8.1 update. They won't announce why it's delayed, what issues Verizon has with the 8.1 update, or even a possible target date. In essence, Verizon is behaving as though the update doesn't even exist, despite the fact that every other carrier has released it.
I have to assume that Verizon will behave similarly in the future as far as Windows Phone or any Microsoft product is concerned. If they are handling the Cyan update this poorly then they will certainly do the same thing with Denim, and of course Windows [Phone] 10.
My wife and I both have 928s and love them. We currently have the Developer Preview installed, which gives us 8.1 but not the firmware update - that has to come from Verizon for some mysterious reason. I have decided to move to AT&T after the first of next year if Verizon does not release the update by then; as I said, I do not expect them to. Unfortunately, my wife has her phone through work so she is stuck with Verizon, and she is furious about that fact.
Verizon kicked 8.1 back to Microsoft because Verizon's bloatware apps (VZ Navigator, My Verizon, Voicemail, etc. - stuff everyone deletes anyway) did not work on 8.1. Here is an article about it from Windows Central -
Like WPCyanNOW's wife, I get my 928 from work so I also stuck. Seriously, considering going the Developer Preview route...
People delete voice mail? Sorry I use voice mail and I expect it to work. Also many people do want My Verizon on their phone so they can keep tabs on their data use
Data Sense is better than My Verizon and voicemail works just fine if you use the icon that looks like an old cassette tape, no matter which version of VoiceMail software by Verizon you have. Voicemail itself doesn't require any software on your phone. These are just two examples of the useless nature of Verizon's software. Anything else you need can come thru a mobile site while they worry about their own software and provide us a more important update.
If you read the PDF it states, "Verizon Wireless is pleased to announce Windows Phone 8.1 Update 1"?! So is it WP8.1 or WP 8.1.1?!?!