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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Sr. Leader

It would be more like Nokia where is our update.  MS has done what Google has done.  Made what they need to do, and it's up to the manufacturers to get the rest to work.  If manufacturers are having trouble with the carrier process they could easily remove it(See Apple).  Of course some of these options cost carriers extra so they'd lose out on some extra money.

HTC gave a 90 day promise for all their Android devices for upcoming update.  How is it HTC which is in the same position as Nokia in terms of market share able to push out updates on Verizon faster than?  Says a lot honestly...  Nokia isn't putting much stock into it imho.  Things may change since MS bought them out, but I don't believe MS has all the people they want in.

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Novice

Oh, I didn't forget about the regulatory phase, I was implying that since HTC can be that transparent about the whole process then any manufacture can. For example Nokia's websites says "under testing", to me that is not transparent enough. If it is in testing by Verizon that is what their website should show, if it is in testing by the FCC that is what their website should show, and etc.

That is nice of HTC to offer such great customer service, I had the option to get the HTC One M8 windows phone, but I liked the Nokia's camera better.

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Not applicable

And what you just wrote is the most sensible post I have seen in quite some time.

Yes that is exactly what the site should state. Just what stage its at and where. That would get most of the posts here gone.

I noticed my friend posted the link I showed last week. Like he said Android is different but at least it gives a better flowchart of the process.

In Apples iOS updates I must agree that when their updates go bust or don't function properly 90% of those users fix their own problems (I just did that myself) and don't blame the carriers nor ask for tech support on something the user takes responsibility for.

Just to update you have to agree to terms before the update. If folks read it the disclaimers alone state you update at your own risk and that it does not mean the update will not cause issues.

These issues don't mean to call and blame the carrier. But still the same customers that come here a demand the updates are right back here looking for Verizon to fix the update. Look at some of the kitty Kat updates. "Verizon better fix their update" "Verizon bricked my device" "Verizon better roll back to when my device worked" "Verizon ruined my WiFi, Bluetooth, etc. And better fix it"

Verizon had nothing to do with those issues nor did they ask or require your device to be updated.

The carriers get the heat and no I don't care if they are in the mix for the update process. The device makers and OS developers are solely the blame, not the carriers.

Happy Monday

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Sr. Member

As I have said many times, it is the job of the Verizon Tech Support to received any and all complaints regarding their device, even if Verizon has nothing to do with the update.  Here are some reasons if you need them to satisfy the reasoning:

1) Verizon demands testing of the firmware to ensure there is no damage to the network.  Valid requirement, but since they inject themselves into the firmware update process, they are also injecting themselves into the complaint process.

2) If Verizon takes "too long" to approve the release of the firmware update, then they deserve all the criticism and complaints and tech support calls inquiring about the update that they receive.  Some would say 3 months to release an update is extremely excessive and I am inclined to agree.  I even had a Verizon tech support manager agree.  He stated that "the amount of time it is taking for the Cyan update release I agree is a bit excessive and asked that you just continue to be patient."  He stated, "I'm quite sure you'll be delighted once you finally get the update."  I'm hoping this means we'll get Denim and skip Cyan.  Fingers crossed.

3)  You have stated several times that we should not be calling Verizon about problems with the device after an update because "Verizon has nothing to do with the update."  I couldn't disagree more.  I pay Verizon for this technical support and am fully entitled to call them first if I so choose.  If my phone isn't receiving text messages or my phone isn't ringing after an update, that doesn't mean Verizon is exempt from cause just because they didn't have anything to do with the update (as in the case with the latest Apple update).  The malfunction may have nothing to do with the device.  Perhaps its possible that with the new software, Verizon was supposed to change something within your account, or perhaps your SIM card was damaged with the firmware update and VZW may need to give you a new one, or they may be having some other issue on the network that is preventing your device from ringing or receiving test messages.  In other words, it may very well be a network issue that Verizon has full control over and, in fact, nothing to do with the newly updated device.  So why wouldn't I call Verizon first to confirm this is the case?

4)  As part of our monthly payments, our contracts include technical support services.  This technical support service includes any and all matters concerning the operation and connectivity of our device, whether or not Verizon has anything to do with the software or hardware of the device.  This monthly payment entitles me to call and complain, inquire or demand as much as I want or need to in order to satisfy my mindset.  Can I show compassion and conduct myself civilly with the support person?  Yes and I do, unless I am disrespected by the tech support person first (and yes, this has happend), then the gloves come off so to speak.

5) It is the job of the Tech Support to receive and deal with these calls.  Like it or not, it's what they are getting paid for.  I deal with it on a daily basis on my job, they should be able to as well, or they can always quit!  They, and we, do not need you online here daily telling us to "stop complaining" about our updates.  Notice I said "do not need;" that is because although I have the freedom of speech to tell you I don't need you to tell me to stop, you also have the freedom of speech to continue to "tell me to stop."  But if you are going to be online asking or telling us to stop complaining, don't be surprised if no one listens to you.  We feel we have a legitimate complaint and have every right to continue to complain.

Good luck

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Sr. Leader

Like I said where's the proof that Nokia is finished with it and passed through all licensing and certified requirements, and Verizon is withholding the update.  This is the smoking gun that you guys need.  So far it's all speculation.  The longer it takes Nokia to pass this then longer it'll take for you to get the update.

HTC and Motorola shows you... It doesn't take long for it to be done.  They show if the manufacturer puts in effort they can get it released within 90 days of when the OS is released from the OS maker.

I never said stop complaining...  I am pointing you in the direction to get your update.  Europe has shown a blueprint to get it done, but WE decide not to do it because... We like blaming carriers because it's easier to do and get a hold of.  It is what it is...  Europe defeated HTC and Motorola and look how transparent and how fast they get updates out.  Now if Verizon was like you say they were, and delay updates for "sales" these two companies wouldn't have updated some of their devices on Verizon.  They even released Maintenance releases.  Just think about it...

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Sr. Member

First, I have already personally confirmed with Verizon and Microsoft that Verizon has already received the update and are "testing it."  I don't need to prove it to you.  If  you doubt my statement, then YOU prove to US that I am lieing.  Burdon of proof falls on you, not me.

And, as I have stated many times, if Verizon doesn't want to have us customers complain about these updates, then let them do something about it.  Force the manufacturers to follow suit like Europe.  They can simply state, "if you don't do this, we won't allow your phone on our network."  They already do this with firmware updates, so why not add to it?  So, please stop trying to make it sound like the carriers are "powerless to do anything about it."  As you and Elector have stated many time, the carrier "doesn't even have to carry the device."  

The fact that Verizon doesn't pressure the manufacturers to follow in the footsteps of Europe actually provides for the speculation that they very well could be delaying updates for "sales" purposes.  As I stated on another comment, the fact that Microsoft released the Cyan update on July 15th and the HTC One M8 for Windows didn't get released until late August, yet the HTC recently received an update while the Lumia Icon and 928 are still waiting for the Cyan update, clearly adds merit to the speculation.

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Sr. Member

Notice also, that I said "speculation."   In other words, assumption; guess; incinuation; and without testimony from Verizon to their defense.....hence why I think Verizon should provide us paying customer with information regarding these updates.

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Not applicable

Your rights to voice your opinion will never be taken away by me. Ramble on.

People here DO listen to me. And to others. When they start using their brains they realize my statements are accurate.

I personally don't care if you get any update. I have stated that over and over. I do take objection on any user or customer that erroneously thinks that an update that is not needed, was not part of the original device, and updated on their own deserves to call Verizon or any carrier for tech support for something that went wrong with the update.

As I said about the new iOS 8 update. There are many complaints about things that no longer function or that the device reset its settings from what it was before. I went and corrected my own device. I did not post on here that Apple updated my devices and now I cannot access the web, my WiFi cuts in and out, all my devices are ringing when they never did before, my Bluetooth is not pairing with my car, my boat, my sound bar, my Bose sound dock yada yada yada.

And I have read this AM that now some users cannot even make or receive calls or texts. But this is not really a Verizon issue. The devices worked before they were updated. And Apple gives the owner the OPTION of an update, not force it on the owners. Not like Android devices that nag you to death until you update.

Another Apple user stated he/she had to get a new SIM card which fixed those issues.

It is the same with the Windows Phone updates. Since you have a working device now, and if and when the option to update arrives "It is your responsibility, not Verizon Tech Support to fix your device" you update on your own accord. The device worked previously, you assume the total risk and fault from any update. It is also in your customer agreement. Read it.

I hope you all get it, but in that same venue I don't as a paying customer see my money that I pay be used for frivolous tech support calls on updated devices that was caused by that update. I like my Verizon stock to rise, not fall because of such foolishness.

These updater complaints to tech support take value from the company since they have to pay for issues that Verizon did not cause. They do not touch code. This has been told to you over and over.

Its like all those crazy apps that people instal and then say my text messages don't work, my camera keeps messing up, why is the flash on all the time.

If you want the updates take responsibility for the aftermath.

Good Luck

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Novice

Ahh, so as a shareholder you're asking us to stop bugging your company? Finally, it's clear why you're posting here. Hilarious.

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Re: When will Cortana and Windows Phone 8.1 be available for the Nokia Lumia Icon? I bought the phone in June, and I was told by the Verizon salesperson that I could expect Cortana in a matter of "weeks". It's now three months, and I haven't heard anythin

Not applicable

My wife and I  owning stock has absolutely nothing to do with it. We own AT&T and other telephone stocks in our portfolio. And many other profitable companies.

It comes down to common sense. A fully functional device is not causing any difficulty, then you do any update and its toast. Where is that the carriers responsibility? Its not.

Common sense should prevail.

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