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Tired of Verizon

Member

I'm sick of Verizon and their horrible customer service. I can't even find a number to call and speak to someone now. If you try to call Verizon all you get is an automated message that seems to go straight towards making a payment. They text me to call a number and all I get is an automated message to make a payment. What is the point of having them ask me to call them when they aren't there? I'm sick of Verizon sending me text messages all all times of the day and night simply to try and sell me stuff; if I wanted something I'd already have it. I'm sick of Verizon changing payment options, plans and prices without any kind of information being sent to inform. Verizon required me to place a deposit on my phone saying I'd get it back within 6 months of having service. Two years later, I still haven't been sent the deposit back. I've called and almost harassed Verizon to get it but they won't do it. To add insult to injury I get the "I'm sorry" statement that is just apathy. I'd switch to a different service but I'd probably lose the deposit placed. I contacted the BBB about this and Verizon told them that unless my payment history is crystal perfect, they don't have to give it back even though this was never told to me until after contacting the BBB. I find it amazing that practically every post on this forum is a complaint towards Verizon that is within their control to fix, most of it is simple customer service. Being able to contact customer service simply to have them say they can't do what you are calling them for is about as dumb as it can get. Does Verizon actually look at this forum to learn and provide better service, I doubt it.

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Re: Tired of Verizon

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Corban Anderson wrote:

I'm sick of Verizon and their horrible customer service. I can't even find a number to call and speak to someone now. If you try to call Verizon all you get is an automated message that seems to go straight towards making a payment. They text me to call a number and all I get is an automated message to make a payment. What is the point of having them ask me to call them when they aren't there?

have you paid the bill? and its still happening?

I'm sick of Verizon sending me text messages all all times of the day and night simply to try and sell me stuff; if I wanted something I'd already have it. I'm sick of Verizon changing payment options, plans and prices without any kind of information being sent to inform.

in over 10 years ive never had this happen

Verizon required me to place a deposit on my phone saying I'd get it back within 6 months of having service. Two years later, I still haven't been sent the deposit back. I've called and almost harassed Verizon to get it but they won't do it.

if you have late payments they may hold onto it, your a risk

To add insult to injury I get the "I'm sorry" statement that is just apathy. I'd switch to a different service but I'd probably lose the deposit placed.

you would

I contacted the BBB about this and Verizon told them that unless my payment history is crystal perfect, they don't have to give it back even though this was never told to me until after contacting the BBB.

and vzw told you this when you gave it to them

I find it amazing that practically every post on this forum is a complaint towards Verizon that is within their control to fix, most of it is simple customer service. Being able to contact customer service simply to have them say they can't do what you are calling them for is about as dumb as it can get. Does Verizon actually look at this forum to learn and provide better service,

pay your bill and much of this will go away

I doubt it.

so do it

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Re: Tired of Verizon

Sr. Leader

O.o I so want to say something... but I don't want to say something at the same time.

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Re: Tired of Verizon

Sr. Member

Corban Anderson wrote:

I'm sick of Verizon and their horrible customer service.  Verizon required me to place a deposit on my phone saying I'd get it back within 6 months of having service. Two years later, I still haven't been sent the deposit back. I've called and almost harassed Verizon to get it but they won't do it.

_________________________________________________________

This reaction to your action is where your problems started.  Verizon doesn't require a deposit to have an account with them unless you have done something to cause this. (Most likely late making your payments)  I'm sure they said you would get the deposit back if you were never late with a payment.  Were you never late?  Obviously you must have been or you would have your deposit back.  Looks to me like you're your own worst enemy....

Best of luck to you,

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Re: Tired of Verizon

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Corban Anderson wrote:

Does Verizon actually look at this forum to learn and provide better service, I doubt it.

OT : How is VZW support suppose to learn when you you posted in the wrong community Smiley Happy  You're issue is not related to Windows Phone.

You should move the post to the My Verizon community (https://community.verizonwireless.com/community/myverizon).  You can move your post by clicking Move located to the right under the Action section.

Back to Topic:  Either bite the bullet and move to another carrier or switch to a pre-paid account.  Obviously you done something to void the deposit and it's gone.

Taken from the custom agreement, found in the About My Payments:

We may require a deposit at the time of activation or afterward, or an increased

deposit. We'll pay simple interest on any deposit at the rate the law requires.

We may apply deposits or payments in any order to any amounts you owe us on any

account. If your final credit balance is less than $1, we will refund it only if

you ask.

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Re: Tired of Verizon

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"I'd switch to a different service but I'd probably lose the deposit placed."

Since you've been trying to get your deposit back for two years without success, I think it's safe to conclude that you've lost it, so I don't understand what's keeping you from switching.

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Re: Tired of Verizon

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Wow, sounds like I may need a life coach when it comes to getting a cell phone. Hindsight is always 20/20. The issue with my deposit was that Verizon said that I had to provide it to get service. Yes, I don't have a gleaming credit rating so, I paid it. Going through a divorce has a tendency to scorch one's credit, but that's hindsight as well. The issue is that Verizon took my need for a cell phone and has run the gambit of taking advantage of this. If I provided a service and did this to my customers, I'd probably be in jail irregardless of the fine print. These policies that Verizon has with deposits and service are created by and regulated by Verizon, they can pretty much demand everyone put down a deposit and there isn't anything a person can do about it. They can change things around as they please, they make the rules for their own playground at the expense of the customers and there isn't anything anyone can do about it. Verizon takes advantage of this, just look at the litany of complaints on this forum. Everyone here can't be suffering from the same delusions.

Payments: I have made my payments prior to the date Verizon states in my account that they are due by. This doesn't help when Verizon states that they want payments in advance that don't match with the due date on my account which the have done. Verizon seems to have a multitude of tricks in the hat they can pull out as far as payment history. Verizon has even posted my payments after the due date when they were payed prior. So the "pay your bill on time" comments can be thrown out with the trash. I will also never put Verizon on automatic payments mainly because a family member was overdrawn over $500 from Verizon when their service was set up, no deposit required. Even though there were bank statements showing the withdrawal from Verizon, Verizon played ignorant to doing this. In the end, it wasn't given back or applied to the bill and there isn't anything you can do about it unless you can retain an attorney who is willing to take it on and you can physically pay for it. Verizon was kind enough however to give this person vouchers for things they sold in their stores like cell phone holders and chargers. The vouchers added up to about $100 bucks and had an expiration date. This person didn't need that many phone holders so she lost the majority of it in the long run.

Deposit: I set my service up at a Verizon store. I was told by the person who sold me the service that I was required to place a deposit which I did because I know my credit score isn't crystal clear. The person selling me the service told me that I would get the deposit back after having 6 months of service, nothing else, no hidden requirements, nothing in the fine print; in fact there is nothing in the paperwork for my account saying anything about deposits in any form or manner. It was a big deposit, $500 bucks so yeah, I still want it back. My payments to Verizon during the period of setting up service and trying to get my deposit back were paid in full and on time. After the battle to get it back, I don't really care anymore. If Verizon can't honor their own contracts, I'm not going out of my way to make them happy. When I first started to speak with customer service about this, they knew nothing of nor had any information I had a deposit. After a good deal of arguing with them (not literally) they found it and ironically blamed the salesperson. Initially the customer service people acted empathetic on my part not understanding why I haven't received my deposit back because it's practice to do this after 6 months (what the sales person stated). I was transferred to another department because I guess customer service has no power to make or control decisions and all I received were apathetic individuals who said they had no record of my deposit (even though customer service found it) and blamed the sales person saying there wasn't anything anyone could do about it.

It was then I contacted the BBB who have a litany of complaints about Verizon doing this exact same thing to others. As if by magic, the same department who said they had no record of my deposit went back and found it for the BBB. Verizon then magically pulled out conditions as to why they didn't have to give it back based on my payment history including paying for service in advance, not when it was due. The blame was placed on the salesperson at the Verizon store. All of these conditions had never been told to me from buying the phone and service to speaking with multiple individuals in other departs in Verizon. This "policy" to keep my deposit was either invented, hidden, or was just a sneaky way for them to make money off of me. I changed service plans to my phone, apparently this can also hamper getting the deposit back, did you know this? As for blaming the staff who worked at the store, it was convenient because that person no longer works with Verizon. The store is by my house and I pass it pretty much driving anywhere. This store seems to have issues holding onto staff because of the rotation. I see a new person in there almost monthly.

Why am I still with Verizon? Three reasons: I need a phone, I want my $500 deposit back and after getting a divorce it seemed to be a proactive way to build my credit back up. I did nothing to void the deposit for my account because I wasn't told anything and then, only after I contacted the BBB. I was told that I would get the deposit back if I kept service for six months which I did, that was all.

Now, my ex wife used to work at Verizon in customer service. I heard more than enough about how Verizon's mode works. This kind of thing happens so often, one can't count that high. Customer service is a joke, I know this first hand because my ex would say that it was. Customer services is where customers get corralled and customer service really can't do anything as far as providing any kind of service. This was back when Verizon had a big customer service department before Verizon cut most of them. Customer service is more like a therapist (which I was at the time), someone you vent to but really can't do anything other than listen to you vent. She made a lot of money working there and did act like a professional. She never really got annoyed with the customers because he felt sorry for the majority of them. Yes, you get a few loose cannons who don't pay their bills and wonder why their service is cut but for the most part these where everyday people complaining about Verizon making mistakes and wanting them corrected. The people my ex were annoyed with the most were her co-workers. A vast majority of these people seemed to take pride and amusement in screwing with those who would call in. They wouldn't document phone calls mainly so that poor calls couldn't be traced back to the employee who took the call, something that is technically illegal by the way. Customer service is where customers go when they need something or have a problem with something. The simple fact that the customer service department can't even do anything to resolve issues is a joke. Verizon created this system within their own company, if this isn't some kind of abuse to customers what is? My ex would also complain about the staff who work in the stores, they are supposedly notorious within the company for acting like sharks and snake oil salesmen. A big part of the people who call customer service are complaining about something that happened to them in a store, usually promised something that didn't happen. Verizon somehow can separate the actions and policies from the core company and the stores, that too is deception in action. Knowing all of this, I still bought a phone from a salesperson in a store. All I did was get the phone, set up the service and was done. When I said my ex was a former employee, it sort of made the salesperson back off from trying to "sell me". The other person in my family who didn't know this however was taken for a ride.

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Re: Tired of Verizon

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Also, I really don't understand why someone has the desire to troll through these comments only to make comments to people that they somehow caused these issues. I have a problem with Verizon, like many others I posted it here on their forum. Those who would get on here to debate these posts in favor of Verizon are a total mystery to me. Like I stated in another post, I wouldn't be surprise if some of the "proactive" comments were really Verizon moonlighting as customers who love their service.

On another note. I finally spoke to someone at Verizon about how their customer service department has vanished. The person literally told me that Verizon re-directs calls to the automated system because having service agents are "an un-needed cost to the company and the burden of these costs are placed on the customers". Really? So one of the largest corporations in the USA can't afford a customer service department? I guess the cost of providing service needs to be in the negative now.

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Re: Tired of Verizon

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Part of the trolling problem is that a) you posted in the wrong community. b) you only gave 1/4 of the information in your initial post which in turn lead to trolling and the jumping to conclusions with the limited information Smiley Happy

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Re: Tired of Verizon

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So people trolling my comments is my fault, that is what we call "blame shifting". I posted in the first forum I noticed and it posts on the main comments page, sorry if that confused anyone, I didn't know that this forum was stratified.

I'll give a great example of a company that fronted money for me to be a customer, the bank that did the mortgage on my home did this thanks to my real estate agent and that is one massive investment. Some car companies do the exact same thing to attract customers. There is no such thing as a "credit risk" or "credit worthy". If people were not considered a "credit risk" nobody would be signing lengthy contracts for service; cable companies, apartments and even your bank does this. Besides, credit is only good for one thing, obtaining more credit.

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