BDub43: I spoke to the FCC this week and discovered a few things.
First, Verizon will not report you complaint as still open. They will write back to the FCC and tell them that there was "no violation found". They did so in my case. I asked the FCC why there had to be a violation attached to my complaint and I was told that "this is not a requirement".
Next, the FCC said that the next step up to the consumer. If you want to keep your case open - regardless of Verizon's response - you need to do so in writing. First, provide any email communication that you have had with Verizon. Their email. Your response(s). Next, officially request in writing that the case stay open and why. Once you have done so, you can mail all paperwork to the address below or simply fax it to the attention of the same organization group on the mailing address below.
From there, your follow up and request get matched in the database to your original complaint and an agent is assigned to it from there (and may contact you via phone, email or letter). This is pretty much the stage I am at today.
Oh, and get ready for a harassing call from Verizon - from some clown named "Ray" who calls your cell on a number that is blocked or shows as "private". He tries to confirm who you are, asks you to call back, etc. If you go into your phone settings / blocked calls / advanced - you can set up a block on callers who withhold phone numbers. A nice WP feature evidently made just for Verizon.
FCC Consumer Line: 1-888-225-5322
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
FAX: 1- 866-418-0232
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