Re: The FCC and your 8.1 Cyan Update

Tepid
Novice

But that is the issue, We SHOULD be entitled to every update that comes along.

Generally, updates improve a product or fix bugs, improve security.

No Carrier should be allowed to control or hold hostage any update for any phone.

As large as Verizon and other carriers are, they should have no problem working closely with

manufacturers to make sure these updates work properly, and release them in a timely fashion.

The update was released to the carriers about 2 months ago.

Any company this large that can not get an update tested and released in that amount of time..

1.) is not working with the manufacturers closely enough to ensure a timely release

2.) is wholly incompetent

3.) Holding it hostage

I MIGHT agree with a firmware upgrade that involves numerous devices getting the same firmware

but 3 devices and going on 2 months Plus is far longer than it should be.

This is the same issue I have with many Device Manufacturers and Windows.

They have an over abundance of time to be ready at release of a new Windows OS.

Yet, for Vista, it took them a solid 7 months to get proper drivers released.

They had well over a year to plan and be ready.

They were slightly more ready for Win8, but even then, many fell short at release.

You can't tell me that these companies do not have the resources, BS, yes they do.

Re: The FCC and your 8.1 Cyan Update

rednibkram
Sr. Member

You just hit the nail on the head.   I understand they need to protect the network, and in order to do that they must voluntarily or involuntarily place themselves in the middle of the update process.  It comes with the territory and I can sympathize with them.  But, if they are going to be there, they have to accept the "complaint line" comes with the territory and they can't very well complain about the "complaint line."

However, our (we customers) concern isn't really with that fact that they are in the middle of the process, or even that there is a process.  Our concern is that Verizon simply refuses to "amend" the process to speed the process up any.  We don't want the process eliminated, just enhanced to speed it up. 

But, in my attempt to bring this to the attention of Verizon, what I have actually experienced from Verizon employees and executives has been rudeness, carelessness, beligerance, disrespect, obstruction, denial, and flat out lies.  So I ask again as I have before, is this the type of behavior that a company should demand respect of it's customers?  Instead of resistance and belittlement, Verizon should be taking our complaints to heart and using them to increase customer satisfaction, not creating customer resentment.

Re: The FCC and your 8.1 Cyan Update

Not applicable

But, in my attempt to bring this to the attention of Verizon, what I have actually experienced from Verizon employees and executives has been rudeness, carelessness, beligerance, disrespect, obstruction, denial, and flat out lies.  So I ask again as I have before, is this the type of behavior that a company should demand respect of it's customers?  Instead of resistance and belittlement, Verizon should be taking our complaints to heart and using them to increase customer satisfaction, not creating customer resentment.

I don't believe any company should act that way towards any customers. I firmly believe that in the complaining process the carrier is getting annoyed. They will not come out and say it but if what you have felt and experienced it must now show you that this may be the case.

I would hope in the future these updates no matter what OS or device you use is taken out of the carriers hands and just sent out and let the chips fall where they may.

Who knows what may happen in the future?

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Re: The FCC and your 8.1 Cyan Update

Tepid
Novice

The way I see it, Smart Phones are as smart as any PC.

They are in Fact, tiny computers.

Think if Dell or HP decided that they were going to take over as middle man for the hardware they sell

They build you a PC with and Nvidia or ATI card in it, then demand that all firmware updates go through them exclusively.

Who in their right mind is going to stand for that?

Especially when there are fixes for new games,

"nope, sorry, we know you bought that game a month ago, and we are still testing and tweaking the drivers/firmware that Nvidia/ATI sent us. We don't know when we will release it."

Yeah, that would never ever fly in a million years.

Personally I think it's time to start legislation on taking this away from ALL Carriers.

as well as phone not being locked down by the Carriers.

I am not referring to Radio stuff. Just that they can't put a lock down on the firmware and OS.

Or try this one, Your ISP sells you a Dell PC and pulls this garbage with Drivers and Firmware updates

They won't be selling PC's for very long.

Re: The FCC and your 8.1 Cyan Update

Not applicable

I don't know if you are old enough to remember when computers were actually branded to an ISP.

They either gave you one for a term of service, and they did control the system updates and the browser activity.

It did not last long but many folks did get their first system this way.

The computers of yesterday are not even one tenth of what cell phones (smart phones) can do today.

My first home PC was a $3000 Packard Bell Legend Supreme 60 it had a 256 MB hard drive, a 1200 baud modem, which I upgraded to a 56 K Zoom Modem. The graphics card and sound card were a combo deal. I purchased a Creative Labs sound blaster, and a better graphics card. The memory was only expandable to 2 MB and I had to update the 60 MHz chip set to an Intel overdrive processor. So those first machines were expensive, but the replacement parts jumped the price over $5000.00

Today smart phones have quicker processing speeds, the graphics are outstanding, the memory is starting out at 8 GB and more, it connects at 3G and 4 G LTE speeds and it makes calls and takes photos and much more.

For around $800 technology has leaped from the days I remember.

But again the updates were slow coming, the computer makers actually stopped or stifled updates. BIOS updates being a big hold out. In fact some computer makers made the customers buy the updated BIOS or legacy sound and video drivers. That is why I purchased replacement units. So the control was there.

The big thing with cell phones is when I buy one I buy it for clear calling and for occasional texting and web searching. I did not ever care if updates came out or not. If they did it was great, if not no big deal.

Letting device makers take total control of updates would be OK. It would also take carriers out of the process. But who knows if that will happen

Re: The FCC and your 8.1 Cyan Update

Tepid
Novice

Yes, I remember, but again, the ISP gave that up, partly because the overhead was too high

and the Home PC became very prolific pretty quickly starting right around 1992/93 and exploded from there

They would never have been able to keep up with the demand.

And the OEM's didn't really want to take on the responsibility of the ISP.

At that time, Internet was getting faster and away from BB's and going full on Web browser

Win95, IE and Mozilla changed that scene forever.

Fast forward to now, and regardless. If all you want is a simple calling phone

and basic browsing, great, there are super cheap devices for that.

But when I spend the money on a top of the line Mobile Device, that happens to be able to make phone calls

All bets are off. I want the improvements that come with the updates.

I expect them, actually demand it, everyone should.

If the manufacturer never releases an update to their device,, fine, that's one thing.

But for Carriers to deny them or hold them hostage, or just take their sweet time with them, is unacceptable.

Re: The FCC and your 8.1 Cyan Update

jharris326
Novice

Elector wrote:

"I don't believe any company should act that way towards any customers. I firmly believe that in the complaining process the carrier is getting annoyed. They will not come out and say it but if what you have felt and experienced it must now show you that this may be the case."

Then the carrier needs to keep it's hands out of the update process!  Despite what several have said THEY ARE HOLDING UP the update(s) for the Windows Phones.  NOT the FCC, NOT Nokia/Microsoft, but Verizon.  Microsoft released them to the carriers over a month ago.  It does not take 6+ weeks for the testing despite what some would like to say.  Microsoft will not bypass the carrier unless given permission to do so by the carrier.  There is very little difference between an ISP and a wireless carrier at this point in time.  An ISP that was as heavy handed with blocking updates would quickly be sued and most likely would stop the bull Verizon is pulling.

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Re: The FCC and your 8.1 Cyan Update

Not applicable

But in forward thinking Verizon and other carriers are also testing other operating system updates.

The greater selling devices are Androids and iOS so Windows devices with low market share will not get a priority over the other two.

I won't even mention Blackberry (RIM) they are in worst shape than Windows devices. That was why I posted that link about sales and the links to show how android devices get approved. And in that case android devices are behind as well.

It is just not an earth shattering event to get any update. As long as the device functions as when purchased people will have to just wait. Complaining is not doing much good as you can see.

And only AT&T has done the windows phone updates and they have problem complaints after releasing the update. Similar to all the android complaints you read on this forum.

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Re: The FCC and your 8.1 Cyan Update

gernerttl
Novice

The FCC and your 8.1 Cyan Update

So how is that complaint working out for you?  It's been almost a month; have you heard back from either Verizon or the FCC?

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Re: The FCC and your 8.1 Cyan Update

MadDogFL62
Novice

gernerttl  Thank you for asking.  The FCC requires Verizon to contact the customer about any complaint filed within 30 days.  Since my complaint was filed well over 30 days ago, Verizon attempted to contact me by phone, then sent me an email.  Based on their email follow-up, Verizon was notified in writing that I am not satisfied with their response (um, yea, we're working on it) and that I want my case escalated with the FCC.

Technically, Verizon is supposed to let the FCC know, but there is no way of confirming that this occurred.  Known for their admitted "oversights" in the past, I decided not to let everything rest on what Verizon is "supposed to do".

I took a copy of my communication with Verizon and filed it with a letter to the FCC requesting escalation and intervention last week.  I am not exactly sure how that escalation happens or what will occur.  I simply followed the instructions given to me by the FCC over the phone and in a personal letter to my home.  Kind of a wait and see situation right now.  I expect that I will give it until next Friday, then give the FCC a call back to see where things stand.