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Taking my Windows Phones + 3 others and leaving Verizon

Member

I have been a Verizon subscriber since 1995.

 

I have had great service and coverage for many years (NY/NJ/PA area), and I currently have a total for 4 devices on Verizon wireless (3 iPhones , My Nokia 928).  My personal phone is the 928 and from a platform perspective I feel it’s a much better device than the iPhone.  The 3 iPhones are all due for an upgrade and I had planned on going with Nokia Icons, but that has now changed since Verizon killed that model off.   

My biggest issue with Verizon now is what I perceive as a total lack of customer service, support, transparency and communication coming from them regarding the Windows Phone platform. I have made several calls and have yet to receive a satisfactory response from any rep. 

Maybe Verizon wants to no longer support the windows Platform, maybe they are holding off on Cyan to force people to buy the HTC phone, maybe they have valid reasons due to their infrastructure to not push out the Cyan update.  Regardless they should be communicating these reasons rather than string people along.    I will not continue to invest in a company that has no clear direction to support the platform i choose to use.

I have read many posts on this website and very few speak of actions.  The only way to change the behavior of a company is to not feed them your dollars, especially when they don’t provide the level of service you expect.  

It’s because of this I am leaving Verizon after almost 20 year and looking to move to AT&T where they appear to be actively supporting the Windows Phone platform.

I welcome any comments from Verizon that they feel will help dissuade me from this choice.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

Not applicable

You must do what you have to do.

Good luck at your new provider.

But before you leave (no I am not talking you out of it) ponder this.

AT&T may have updated your make of device quick this time. What if its different next time? You going to swap back?

And let's say the Windows platform is dropped from that carrier, or the rest? As I said that is your decision to make.

Choose wisely.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

Member

I just want to point out that Verizon wasn't formed until about 2000. Growing up in NY I can still remember Darth Vader talking about "Bell Atlantic Nynex Mobile" shortly before all of the baby bells started to merge.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

Sr. Leader

1994 to be exact. They were not nationwide but they existed.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

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FoundedBedminster, New Jersey, United States (April 4, 2000)
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Re: Taking my Windows Phones + 3 others and leaving Verizon

Sr. Leader

May be thinking about Verizon and not wireless I didn't hear about Verizon until around 94 when they came into our state.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

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Company History & Timeline - Verizon

Formed in 2000. Verizon Wireless was actually a separate venture with Vodafone which is the date MrHelper put on here. The Verizon "landline" service was June of 2000.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

Novice

I too have been with Verizon since about '96 (Was Bell Atlantic mobile then, I think), except for a brief stint on ATT with a company iPhone. Unfortunately in the NE Corridor Verizon rules. I considered leaving over the unlimited data being yanked, but ultimately stayed for the Icon.

All I can say is the WP/Icon experience with Verizon has been extremely disappointing, and I will be reconsidering my carrier when my 2 years is up.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

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James Earl Jones "Welcome to Verizon Wireless"

And I was with them from the start. Actually Cellular One was first and Sprint had an idea for repeaters on windows etc. But I went with Albany Telephone Company (Cellular One-ATC) way before them both.

408 customer. (It was originally the last digits of our cell numbers)

What memories.

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Re: Taking my Windows Phones + 3 others and leaving Verizon

Sr. Member

The date sounds about right.  I was a Bell Atlantic Mobile customer starting June 1998, but that was quickly merged into Verizon Wireless.  At one time, they were more customer focused and I could actually get a response to my queries.  Unfortunately, in the last few years, VZW, IMO, has turned rude and extremely condescending toward the customers, if they respond at all.