Purple blotches in display?

awkwardkris
Member

So, I turned on my phone after not using it for a couple hours and now there are a bunch of purple blotches or stains all over the display. It's gotten worse since I first noticed it; it was originally just one spot on the left-hand side of the display, but now it's basically everywhere. It looks like the LCD is messed up. I have multiple questions:

Anyone else having similar problems?

Any home remedies/quick fixes?

And is this covered by the Nokia or Verizon limited warranty?

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Re: Purple blotches in display?

Community Manager
Community Manager

I can see how this would be concerning, awkwardkris. I haven't heard of this happening with the Lumia 928.  As long as there is no damage to the device, we can certainly check replacement options for you.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Purple blotches in display?

B33
Sr. Leader

Look in the Google PlayStore  for Apps that check the Display, I have an App called Display Checker.. and it works pretty well for me.. b33

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Re: Purple blotches in display?

SuzyQ
Sr. Leader

If the phone is less than a year old, it would be covered under the manufacturer's warranty - it does sound like a defect if the screen colors are messing up.

Take it back to a corporate store; it will be replaced by a refurbished device, but it hopefully will not have the display problems.

PS - Google Playstore will not have any apps for the Windows phone - but swiping over to apps, and searching may find a display monitor app.

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Re: Purple blotches in display?

Community Manager
Community Manager

I can see how this would be concerning, awkwardkris. I haven't heard of this happening with the Lumia 928.  As long as there is no damage to the device, we can certainly check replacement options for you.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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