It does appear to be a known issue to me. In my rudimentary search, I saw several posts on the Internet. They would include at least one on this same forum on Feb 13, 2012 by jadevore1 which read about as follows:
"I have seen this on other forms but with no solutions. Has anyone had issues with the HTC Trophy 7 shutting down on its own? My phone does this now usually at least once every day or two and it seems to be becoming more frequent. It seems to shut down by itself when I'm not using it for a little while, even 30 minutes or so. It's not in battery save mode either. any suggestions or comments? Thanks"
My problems are very similar except now it is doing this multiple times per day. I have not downloaded any new applications nor nor am I running any apps, to my knowledge, when the phone powers down. It shuts down when it is inactive. Sometimes, I can take the battery out and then reinsert it and the phone will power on. Most of the time, I have to plug it in to the power adapter to get it to come back on. Customer service is replacing it, at their suggestion, under warranty, but if this is an inherent defect, after the warranty period I will be out of luck if the problem is in fact inherent to the device and repeats itself. This is a shame because, otherwise, I really like my Trophy. I would like to know why Verizon has tech-support people especially for iPhones and for android devices but not for window phones.
