Phone does not ring when receiving a call, lights up screen but no sound

RJSR66
Member

Phone will not ring when receiving a call. Screen lights,call is received but no ring sound .

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Re: Phone does not ring when receiving a call, lights up screen but no sound

Ann154
Expert

Have you verified the phone isn't on silent?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone does not ring when receiving a call, lights up screen but no sound

Verizon Employee

RJSR66, I am sorry to learn that you are not hearing the phone ring when you receive a phone call. Have you checked to see if the phone is on silent? What make and model phone do you have?

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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