Dear Verizon folks,I've cruised through as many of these threads as I could, and have seen many, many questions about when 8.1 and Cyan (and Denim) updates will be made available to your Icon customers. The ONLY reply FROM VERIZON that I've seen is the non-reply that we should watch your news page for more information. I have not seen you say YES, we are working on updates for the Icon. I have not seen you say NO, we are not working on updates for the Icon. It would serve your customers well if you would answer with a simple yes or no for each of these: ARE you planning to release the 8.1 update, the Cyan update, the Denim update, for the Lumia Icon (929)? We'd appreciate some straightforward information about how it's going, too. We'd appreciate hearing what kind of issues are hanging it up, if there are any. But the simple yes or no would be most appreciated.

Nokia website says it is being worked on. I have yet to sesea carrier that has not rnotase an update that a manufacturer has not completed and passed testing. So unless Nokia stops development you will have the update based on history the past 10 years or...

Your past behavior on whining over updates as I posted the link in the other thread proves you simply do not know of what you speak.First you cried about not getting your android update, then you stated you were going to AT&T. This is posted proof you iniated. Not by me.I called you on it and you told me finances stopped you from going to AT&T and now you own a windows phone and you again post how Verizon better give that update to you etc. I have noted Tidbits replied in that thread on the android update as well as this thread. The only difference between that thread and windows threads are you are claiming knowledge that all the other owners do not have. Yet that so called proprietary information you claim you have is totally unsubstantiated.And you are using the same threats in these posts of you are going to leave if Verizon doesn't give first Cyan and now Denim or both before AT&T give it. Stop using the I am leaving card and just go to AT&T.And you have no insider information because if you did, you would know when the update is coming out.All your complaining has gotten you nothing. You didn't get it 5 months ago and you are not getting it now.Message edited as required by Message was edited by: Admin Moderator

Go and ask them how many times has it happened. Seems like you are protecting Microsoft and they can't do anything wrong. Just saying... You say they are nitpicking, but you haven't even shown anything to show it is nitpicking. Anything against the network isn't nitpicking. You and I very well know people will moan and complain about network issues even if it is the device that is the problem. Microsoft has not said what the problem is. Like I said there's no transparency. At least Motorola was transparent with the Motorola Cliq way back in the day. They told their customers about the sharp delay driver issues. You and I also know they could push Cyan, and if they do they'll get blamed for ANY adverse effects caused by the update. You can find it all over the forums. Shoot you want Windows Phone to be more like iOS when it comes to updating... In that very section you'll find people blaming Verizon for an update they didn't push out... Just saying...You are scared to even get detail from Microsoft because then it may have a negative impact on your perception. Anyway have a great day.

Any person who has EVER worked with Microsoft will tell... NDA is always in favor for Microsoft. Even their own ex-employees will tell you that. Every deal has a NDA when working with large companies.Tell me why does Verizon has to? I mean you guys believe Microsoft right? I mean regardless of what they say you treat it as evidence that it is correct and Verizon is withholding the update. So if it is fact why does it matter what Verizon says? Just saying... it just seems everyone is looking for anything to blame the carrier on.Microsoft finally admitted they were delayed and they failed testing. None of you guys are not asking them how many times this has happened. Like I said before this could have happened multiple times and MS will NEVER tell you. This is the same thing that happens with Android devices.

I told you build your own device and talk to Qualcomm about CDMA licensing. Also you can ask CyanogenMod team about CDMA and the hack they use to get the radio to work. Ask your supposed sources to get you the Qualcomm agreement when using CDMA. Funny you say evidence... If you showed your evidence it should completely disprove mine and put everything to rest. You supposed to have all the evidence from Microsoft right? Verizon too right? Those are the only 2 companies involved right. Still say you are full of it.

Then where is it? You say everyone should believe you and your information is the truth... Do you honestly expect people to believe an internet figure that is unknown and has no proof? At least Anonymous shows proof or brings the "proof" to light. Exactly. You got hearsay with no actual proof. You got something from the Executive of Verizon like no one else has and you say you have a gag order to even say his name yet you already broke that gag order... So yah I don't believe you one bit. Take care.

Sure sure you da man, and you know everything. You have all this information, and yet you are unwilling to share this information to show everyone which way to think, and assume everyone should think a certain way without showing factual evidence. So show us this evidence, and I will change my stance. Until then you are full of it.

I spoke with Microsoft and Nokia support. Both said that the update has been released to Verizon.To Elector, you ned to stand down a little. I know you are trying to get a point across, but these people are angry at the carrier not you.

My wife and I are both use Lumia Icons and we could not be more pleased. Every time I demo it or show pictures taken on them to iPhone and Android users they are extremely jealous! I have also been following the associated Cyan/Windows 8.1 Icon update threads. Seems like most of the worthless reply’s to legitimate Windows Phone customer’s concerns are just that, worthless! The point Verizon and these pundits are missing is the fact that this is a CUSTOMER SATIFACTION issue!!!! I don’t care what device they are using. It’s obvious Verizon does not care about thousands of their loyal customers because they perceive Windows (Lumia) Phone as a small percent of their base. If they understood CUSTOMER SERVICE we would all be treated equal!! I too have contacted CEO Mead and received a follow up within an hour and only received the standard boilerplate worthless responses. He (his staff) couldn’t even answer the simple question, How would you feel if you were on the receiving end of your Customer Service on this issue? I have been with Verizon for 19 years and will be leaving them soon if they cannot find a way to provide better support to Microsoft Lumia phone customers! Just a side note, I visited an AT&T store the other day. AT&T had all Microsoft Lumia phones well displayed and the sales rep was very knowledgeable of the Microsoft Lumia products. I agree with wstantontacoma, a simple YES or NO answer to ARE you planning to release the 8.1 update, the Cyan update, the Denim update, for the Lumia Icon (929)?

Not quite the same Icon 8.1/Cyan/Denim question ...

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Well, this seems encouraging. When did this appear on your phone? Is this on your Icon? Is this the full Windows Phone 8.1 update?

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I'm sorry but after I posted this, someone from Verizon community corrected me ... This is just the extras+info app showing false info

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