Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
rednibkram
Specialist - Level 1


Apparently,  you just don't get it.  If Verizon is willing to negotiate a contract with Apple for direct updates, why are they NOT WILLING to negotiate the same contract with Microsoft.  Don't you think Microsoft has already tried to negotiate this with Verizon?  No matter how strong a company is, if Verizon is willing to allow one company to bypass their testing phase, they should allow ALL companies to bypass their testing phase.  PERIOD!  Otherwise it is showing favoritism to one over another and that is discrimination.  Your example of "live tiles" is completely stupid.  Verizon has no control over the development of the OS.  They do have control over who has the right to bypass their "strict" testing phase.  It's not about OS or firmware, it's about what Verizon has control over.

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
rednibkram
Specialist - Level 1

Thank you for proving my point.  Verizon allows Apple to bypass the testing phase and look what happens on the Apple devices.  If Verizon is so concerned about the protection of their network, why even allow Apple to bypass the testing?  You said it yourself, how Apple iPhones have problems with WiFi, Bluetooth, data drains, and most importantly, calls going directly to voicemail (an obvious network issue).  If Verizon allows Microsoft to update their devices like Apple does, I'd blame Microsoft, not Verizon.  But, as I have stated in the past, I approve of Verizon testing the firmware, just not taking 6 or 7 weeks to do it.  All the while, Verizon claiming their testing is required to prevent network problems, yet whose to say an iPhone won't create network problems?  Maybe that is one of the reasons people are having network issues.  What I am saying is that ALL phones should be tested on the network, even Apple, but Verizon should not take weeks or months to achieve this testing!

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
Not applicable

However if you search the forum you will see all the android OS update problems. (Google)

They are just as great or even greater in difficulty as iOS updates.

When windows phones get the update, if they get the update you will see just as many posts on it.

I was going to look at AT&T forums and see what issues Windows users have after their oh so quick updated OS.

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
Ann154
Community Leader
Community Leader

Windows Phone 8.1 thread - AT&T Community

Lumia 920 Firmware update for Windows 8.1 (Cyan Up... - AT&T Community

My personal favorite.

Cortana W8.1 Update Crashing Phone - AT&T Community

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
Not applicable

Ann thank you, that was absolutely perfectSmiley Happy

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
Ann154
Community Leader
Community Leader

That forum is even worse than this one for finding discussion threads ever since their last forum platform update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
rednibkram
Specialist - Level 1

So what.  I can find just as many complaints after updates on Verizon.  That still doesn't address my original complaint of Apple bypassing the update process.  If anything, it confirms what I have been saying all along.

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
Not applicable

That was not the point.

The point is/was that after AT&T had the Windows Phone update to the devices the "My phone is not working right complaints started"

So even if the updates are sent out quick, and everyone wants to leave for faster updates to AT&T it does not negate the constant whines after the update. AT&T now has customers asking for them to fix their update. And this ON A WINDOWS PHONE.

As I said the carriers cannot win either way. They are blamed either way for something not of their making.

And I already pointed out to you that the constant whines of where is my kitty kat update is flooding the forums with how their devices are non functional. And again not the carriers fault.

And the whines of my iPhone does not do this or that, and Verizon had absolutely nothing to do with any update.

It came from apple.

Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
LumiaIconUser
Contributor - Level 1

So therefore Verizon is right to go silent on updates? Sorry, it doesn't work that way. The US carriers want to be in the middle of the process all the time, thereby somehow justifying the exorbitant rates they are charging us. (See this article in NYTimes for a little more on that: http://www.nytimes.com/2014/08/24/business/two-countries-two-vastly-different-phone-bills.html)

We all know there is an important update for this platform -- there are national commercials touting it, and Verizon is advertising it for the now-available M8. For them to pretend they know nothing about updating the 2 or 3 other WindowsPhones in the current lineup is insulting. You want to own the relationship with the customer, then you need to step up and service that relationship.

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Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?
47seijar
Specialist - Level 2

With WP's small (and shrinking) marketshare it's just not a priority. This is one of the things you have to get used to when you adopt a fringe platform. As a BlackBerry user I've gotten used to finding workarounds, leaked software updates, and doing without a lot of apps.