Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?

[Trenton07]

This is how simple it is: We should have the update. Period. Why there are long-winded discussions about it is beyond me. It's just an update. It isn't the cure for cancer. There is no reason why Verizon simply can't push out an update at this point. People bought this phone and pay the bill. It is deserved. If there is an update that improves the OS, it should be available considering we have been hearing about it for months.

Either Verizon is lazy or they simply don't care or both.

Good luck.

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[#2]

Again VERIZON does not have to update your phone.

Want updates wait like everyone else. I cannot make it any plainer.

You pay your bill for connection to the cellular and data network. Period. Nothing else. Verizon sells a service they do not make phones.

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[Trenton07]

I own the phone. I have been with VW for over 7 years. So far, I'll take WP over the others.

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[rednibkram]

Then join the fight to demand that Verizon grant Microsoft the same direct phone updates as Apple has and none of the scenarios you've described will take place.  And don't say that they will still scream at Verizon if theire is a phone problem, because Apple users do that too and it doesn't prevent Apple from direct device updates.

[#5]

I agree that device makers and OS engineers should do all updates. I am always for it.

Having multiple iphones I have seen multiple complaints on this forum of iOS updates that render the devices not as they were before. And Android devices don't escape it either.

However in iPhone cases, the people come here and scream at Verizon for something Verizon had nothing to do with.

The same thing would happen in Windows devices, Blackberry and Android devices if the updates did not come from Verizon.

It is just crazy that people cry for updates when at time of purchase the devices worked great.

My old boss use to say "Be careful what you wish for. You might not like what you get"

[LumiaIconUser]

Not really sure why so much contention over this topic. It's not about whether updates are good or phones will get bricked or not. The fact is that there is a firmware update for this phone, and it must be delivered OTA by Verizon. I would simply like Verizon to acknowledge/communicate that a) it's in their court, b) they are doing something about it, and c) this is the timetable for it.

Radio silence and/or "huh?" does not reflect well on Verizon, and the purpose of this thread is simply to let Verizon know that.

I would also say that if you don't have a dog in this fight (i.e. you don't own, or are considering owning, a Nokia Lumia) then it's kind of odd to be wasting your time here. However, to each his own. Just keep it civil, please.

[#7]

I always keep it civil. I only attack when attacked

The dog in the fight is that the update situations covers all devices.

Be it windows, Android or Blackberry. Not Apple but this forum does get a load of my device is broken after the ios updates. And you know Verizon had nothing to do with it

The same complaints exist on the above threads just like this one.

my comments are to whom the blame belongs. Since Verizon sends them out OTA many people complain to Verizon, but the actual coding is done by the OS manufacturer/engineers and your device maker.

However having to read many threads on first "where is my update", and then the reverse posts of "The update bricked my device" as you also pointed out is a lose-lose for the carrier.

The carriers as has been pointed out above just don't put out that information. Funny as it may seem I get more information from Twitter and CNET then I ever would from Verizon wireless.

I do strongly advocate that no updates get pushed out from the cellular carriers. Then these types of discussions would never be needed.

[Ann154]

Nokia says it is still testing. Can anyone have patience?Availability in North America - Nokia http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-north-americ...

[JIce88]

Nokia saying it's in testing because they finished their job and put into the hands of the U.S. Carriers 4 weeks ago. AT&T has just started their rollout for their 4th device, Verizon has produced nothing. Seems Verizon is just being lazy and disrespectful on this.

[havermeyer]

Ok.  Dear God.  Verizon doesn't have to update the fricking phones.  Just like the bloke blathering about FCC filings-- ALRIGHT ALREADY!!!!

The short of it is, Verizon needs to communicate about this.  I for one just re-upped, but have split my experience between Republic Wireless ($300 total cost of ownership, and great optionality on data) and tried T-Mobile, before pushing all in again for 2y with Verizon.  I've been with the company for at least a decade.  I've dropped one line.  I'm prepared to drop another at year end.

Get better Verizon.