Nokia Lumia 822 is not receiving picture messages

egarton0425
Member

Just recently my 822 has stopped receiving all picture messages sent to me from anyone, but I can send picture messages out. Is anyone else experiencing this issue?

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Re: Nokia Lumia 822 is not receiving picture messages

_yankees_
Novice

Can anyone on the same Verizon plan receive pictures on their phone?

It could be a data signal issue on your phone. Try restarting the phone. Turn it off and then turn it back on

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Re: Nokia Lumia 822 is not receiving picture messages

mgm61244
Member

Goto Settings, Cellular, make sure data connection is on.

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Re: Nokia Lumia 822 is not receiving picture messages

Community Manager
Community Manager

@ Egarton0425, has your picture messaging issue been resolved? If not, then we recommend that you delete any unwanted messaging threads, disable the WiFi feature, and power cycle your phone off/on. I trust that this will resolve your picture messaging issue. Keep us posted. We're here to assist you. ^LH

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Re: Nokia Lumia 822 is not receiving picture messages

egarton0425
Member

No, I'm still having this issue. I've only had one picture message come through. My data connection is turned on, wifi is off but still nothing. What do you suggest I do?

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Re: Nokia Lumia 822 is not receiving picture messages

_yankees_
Novice

Ok then try to toggle Airplane mode On and Off and then try to see if you receive the picture.

If that doesn't work, then try to send yourself picture to your own phone. That should help reset the connection data.

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Re: Nokia Lumia 822 is not receiving picture messages

wake125122
Member

ya mine has been doing it as well. I am trying out what u said now to see if it works.

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Re: Nokia Lumia 822 is not receiving picture messages

_yankees_
Novice

let me know

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Re: Nokia Lumia 822 is not receiving picture messages

maav
Member

Did you get the problem resolved?  I started having the same problem Monday and now am receiving messages that say media content is attached but will never download.  I can send pictures to myself and download them but previously I never had to download anything.  The pictures would just come right through.  VERY FRUSTRATED! 

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Re: Nokia Lumia 822 is not receiving picture messages

Feekes
Member

My husband and I both have the Lumia 822 and we both had this sort of problem at first.  It was quickly resolved when we called tech support.  They had us shut the phone down completely and they sent some sort of update to it.  We haven't had the problem since then. 

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