Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

[Tidbits]

Wasn't processor, or anything like that related.  I can search T-Mobile forums to find the threads on it.  A lot of them are longer than all the ones here.  Most of them are 1 post wonders which probably 80% of them are the same person(s).  I ended giving my mom the 810 as a throwaway backup phone if she ever broke her phone.

I'd like manufacturers to be more transparent.  HTC and Motorola have already shown it can be done, and can even detail their process.  So far these two companies are doing what other people complaining about other manufacturers and carriers aren't doing...  It doesn't make sense to me.  Motorola updated the Moto X first on Verizon, and HTC updated their flagships all close relation to worldwide release.  They both say their next major updates will be within 90 days of when Google releases their next OS.  If Verizon had so much power and control how can these two companies update their devices and make statements that would blow up in their face if they don't deliver?

Anyway I wish Windows Phone does well, and I do hope some other OS's come to mobile space like Ubuntu Touch.  I am a tech junky

[rednibkram]

I'm inclinded to agree with you primortal.   Elector wrote:  "But I still believe opening their mouths makes them liable to actually give them."   That is dependent upon their actual statement.  If VZW announces they "will not" provide the update, how then are they liable to provide the update?  If they declare "we will provide the update" then yes, they would then be liable to provide the update.  By leaving the line as "we may change your wireless device's software, applications or programming, remotely, without notice..." that is an "interpretive" statement as it is unclear as to what "software, applications or programming" they are referring to.  "We may change..." implies that any changes would be provided at their discression.  Discression implies "choice."  And we, as paying customers, deserve to know what Verizon's "choice" of providing the update is.  Because, we, as paying customers, also have a choice that is dependent upon Verizon's choice of providing the update.  Give us the update, we continue to be customers.  Don't and we go elsewhere.  Simple as that.

[Tidbits]

You do understand. Manufacturers have the same clause on their devices right? You do understand carriers are the middlemen for warranties on behalf of the manufacturers. That was put in specifically for manufacturers if they push out an update for warranty purposes. Even if it did say they weren't delivering updates people would blame them anyways. If they did we'd be more like Europe if we had that mindset but we don't.

[rednibkram]

Thank you.  You just gave credit to the point I've been making all along.  The manufacturers are the ones who are updating the devices.  They provide the updates to enhance our devices as well as repair newly discovered security issues and device problems.  Yet, Verizon demands intervention on these updates to ensure they don't disrupt our service.  So, why does Verizon have to take 3 months to test an update that is coming from the manufacturer?  They should only be testing for connectivity issues, nothing else.  The manufacturer has already tested the update on their devices, so they know whether or not there are any issues with apps and hardware working with the update, so Verizon doesn't need to test that.  They might need to ensure Verizon's apps work ok, but even that shouldn't take that long.  And, they should be doing that when Microsoft releases the developer preview, not when Microsoft is ready to release the update.  So what, EXACTLY is Verizon testing that is taking 3 months to test?  Also, you stated that they are the "middlemen for warranties on behalf of the manufacturer.  So, if the manufacturer is releasing an update as part of a warranty fix for known phone issues and enhancements, why does Verizon get to hold that up?  In other words, if the manufacturer is pushing an update for warranty purposes, why does Verizon have any input into that? 

[iKnowPhones]

They have input because they like to know what's being pushed through their service.

I understand why carriers would like to be involved, I just don't understand how a certification process can take so long.

Sent from my Windows Phone

[#6]

He did not mean updates are for warranty fixes.

He stated which is true "Verizon acts as a middleman in providing warranty services" IE: bad device issues covered under the manufacturers one year warranty against defects and not damage.

Again not for updates to devices. Verizon did not put them on the device (updates) or make the devices.

And if you should mess up your device after any update its your responsibility and not the carriers.

And if it takes three months or three hundred years, Verizon can do that. They are not even obligated to give updates.

Never ending string of I want I want I want, and like a wheel going nowhere spinning. Unbelievable!

[iKnowPhones]

The same never ending string can be said about people like you. We know they aren't obligated to release any update, but we also know they will...eventually. What would be nice is if we knew ANYTHING about the update. All we're asking for is some acknowledgement. We all know they can continue to ignore their customers but I'm sure poor customer service is not one of their goals.

I think you're missing what we're hoping for here.

Sent from my Windows Phone

[primortal]

bsites1968 wrote:

"Never ending string of I want I want I want, and like a wheel going nowhere spinning. Unbelievable!" And you keep replying to make sure you have the last word instead of letting the complainers complain.  Isn't that another spinning wheel?  Or a disorder of some type?

I think he's a post count junkie

[#9]

Poor customer service is not the issue here.

Everyday there are companies that do not disclose or will not disclose information "the company" feels is quite frankly none of our business.

The carriers are not going to acknowledge what updates if any they will or will not release.

Question: if you were told today that no updates will be given to windows phones. What would all the people complaining here do? Now be honest. Still complain? Leave the carrier? Buy another brand of device? Take the carrier to court? ( that won't work since they don't have to update your devices) Will the posts then change to disgust in not getting the updates, when you and others claim all you want is some sort of word from the carrier.

You get that word and its not what you all wanted. Now are you getting any of my words to these posts?

Its just strange.

[primortal]

There will always be the other side of the coin.  Of course there will be those who will complain on why there will be no update. It's just life.... No one is ever happy.

You trying to beat everyone into submission the way you want them to think is just not going to happen.  It fruitless.