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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Novice

Only to those Carriers that have released the updates.

This does not include Verizon, because they refuse to release the update.

The Update is in Verizon's court to release or not, and Verizon are choosing not to.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Member

With Nokia now part of MS, there shouldn't be any reason why MS couldn't bypass the carrier certification and offer firmware through the preview program.

Sent from my Windows Phone

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Member

I have a 2 year old Nokia 822 gray color WP.  I have tried the Developer Preview of Windows Phone 8.1 and it is HORRIBLE! At first I was ****** that Verizon did not release this update in a timely manner.  I actually posted and complained about it on here.  Then I went, signed up as a developer and downloaded the Preview for Developer app.  At first I was in awe of Cortana she was cool and would do what I had asked or requested.  The longer I worked with the update issues began to develop.  This update is MAD glitchy.  The new blue screen of death is now called "resuming."  If you have two or more apps running at one, mostly the Xbox music app.  If you are on one app and go back to the music app you get this "resuming" screen for several seconds before you return to the music app.  This is annoying and not fluid at all.  The apps I heavily use are Xbox Music ( I have the Xbox music subscription) and Waze and Here Drive.  Common scenario driving with navigation on and listening to music.  If I go from Music to Navigation or vice versa I get the "resuming" screen for a second or two. Also if there is a song from Xbox music that the app can not find the DRM for ( I don't know why since I get all my music from Xbox music and I have had a music subscription since my Zune) the music app stops playing.  Literally shuts down and stops playing, ***?!  I now agree with Verizon, don't release the update it is crap.  Wait and make sure MS fixes the bugs first.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

I'm sorry to hear WP 8.1 isn't working well on your 822.  Since Verizon is the only carrier with the 822, you can't say another carrier has already rolled it out and it runs fine.  I ran 8.1 Preview for Developers on my 928 and ICON, and they both ran flawlessly.  Just a thought, but are you sure you're running the latest version of 8.1 Preview for Developers?  Another thought, have you tried a factory reset of the phone and trying again?

I think it's important to point out that even with your poor experience with your 822, these updates can and are released by unique phone model.  Releasing Cyan (8.1) for the 928 and ICON based on my experience and many others should not be a problem, unless there is something that Verizon caught during their testing.  If so, they have done a terrible job of communicating ANYTHING to their customers about it.  I find it hard to believe they are holding back due to testing issues being that so many other variants across so many other carriers have released it and there have not been any widespread reported issues.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Novice

Microsoft will not release the Windows 8.1 update until Cyan is available to us.  That is a firmware upgrade that some say we need others say we may not need.  I too have an 822 and would guess we will need it since the Icon and 9xx series came out AFTER testing had started on 8.1 and the 822 before testing was being done on Windows 8.1.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Sr. Leader

BlackDimension wrote:

I'm sorry to hear WP 8.1 isn't working well on your 822.  Since Verizon is the only carrier with the 822, you can't say another carrier has already rolled it out and it runs fine.  I ran 8.1 Preview for Developers on my 928 and ICON, and they both ran flawlessly.  Just a thought, but are you sure you're running the latest version of 8.1 Preview for Developers?  Another thought, have you tried a factory reset of the phone and trying again?

I think it's important to point out that even with your poor experience with your 822, these updates can and are released by unique phone model.  Releasing Cyan (8.1) for the 928 and ICON based on my experience and many others should not be a problem, unless there is something that Verizon caught during their testing.  If so, they have done a terrible job of communicating ANYTHING to their customers about it.  I find it hard to believe they are holding back due to testing issues being that so many other variants across so many other carriers have released it and there have not been any widespread reported issues.

People are complaining on AT&T forums and different forums about problems with the update.   I also had trouble when beta testing the M8(WP), I also tried 8.1 on 1520 before and after and I had trouble with it.  Yes people have tried and do what you suggested and I had my 1520 replaced once.

I know it comes with the territory, and done that here and there.  OVer all I like Windows Phone, but sorry I don't drink the koolaid that Nokia is finished with their update and Verizon passed it and is ready to be pushed out.  Nokia isn't very transparent to begin with(Even when they were developing Symbian.  I loved that OS).  I see more transparent companies pushing out updates no problem on Verizon.  Even to say they are delaying it to pad sales...  Verizon would have done that with other devices that recently got updated as well on Verizon.

FYI HTC is about to release a device and they could have delayed the M7 updates to push the sales of the new M8 and the new HTC device about to be announced....  Yet Verizon didn't and HTC was able to push out the update...  Kind of put holes in that theory that Verizon withholding the update for sales.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

how is it we're 11 pages in from 7/15 and verizon STILL hasn't given up windows 8.1 and cyan. This is embarrassing!

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Sr. Member

"Overall I like Windows Phone, but sorry I don't drink the koolaid that Nokia is finished with their update and Verizon passed it and is ready to be pushed out."

Well, you are welcomed to your OPINION, however, I know for a fact that Nokia and Microsoft have finished coding the Cyan firmware update and have passed it on to Verizon for testing back on July 15, 2014.  I have CONFIRMED this with Verizon, Nokia, Microsoft and the FCC.  My FCC complaint is still ongoing, and is actually getting somewhat heated, but I digress.

Verizon currently has control of the Cyan firmware update and is refusing to approve it and refusing to provide a reason to anyone for not releasing it.  This information was provided to me in my phone conversation with the FCC yesterday.  The FCC is currently investigating this situation and working with Microsoft and Nokia.  That's about all I can say at this point.

But, to return to my original point, Verizon is the holdup on the Cyan update and the investigation continues...  

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Sr. Leader

There's still the fact what they didn't tell you AFTER the fact. Did it pass testing and was it sent back. From the point they told you that a lot CAN happen. Nokia isn't being transparent so you don't know. You still haven't given the reps name who told you that information. I hope it was from someone in a position to know. Like I said before. There's 6 years of history of FCC complaints and the same canned responses.

So far from the companies that are being transparent seem to update their devices pretty quickly on Verizon which can't be denied. How can two companies push out updates quicker than Nokia if they are finished with their update? They even promise updates in a timely manner.

Quite possibly because some manufacturers went transparent with their updating carriers can't hide behind testing? However these same manufacturers took it on themselves that the previous devices not being updated by themselves worldwide and pledged to do a better job and have been.

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Re: Lumia Cyan with Windows Phone 8.1 roll-out starts today (7/15/2015)

Sr. Member


Might I remind you that my complaint is STILL ONGOING!  I can't provide specific details on a public forum because it is STILL ONGOING!  What don't you understand about that?

Also, did you ever stop to think that just because one manufacturer is able to get their device updated quicker than another, doesn't mean that Verizon is completely innocent in the holdup of the other manufacturer?  Apple can get their iPhone updated before anyone, but does that mean HTC, Samsung or Microsoft doesn't have to abide by the "mandatory testing" phase?  Anwer = no!  Perhaps HTC's exclusivity contract with Verizon for the HTM One M8 for Windows Phone granted HTC temporary authority to bypass or get quicker results in the testing phase for their updates.  Meanwhile, Verizon is taking their time with Nokia/Microsoft because there is no "binding contract" that forces them to put out the update in a timely manner (as you and Elector have so many times declared).

As far as Nokia/Microsoft being transparent, they have been as transparent as they possible can.  They have a dedicated website to provide the status of the update.  Does Verizon!? NO!  They have provided chat capabilities for customer service where by the chats can easily be printed for our records.  Does Verizon!?  NO!  Everytime I have contacted Microsoft/Nokia regarding this update, I have received the same response; it is awaiting carrier approval."   Everytime I have called Verizon, I receive a totally different response ranging from "we approved it already and Nokia needs to push it out" to "we are still testing it" to "we haven't received it from Nokia yet."  With that in mind, which company appears NOT to be being transparent!?

Have a good day!

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