Dear gymcoach10,
Good morning. I am sorry to learn your having issues with your screen after the recent update. I understand this can be very frustrating as softward updates are meant to improve your device.
I would first suggest to remove all third party apps you currently have running on your phone, power cycle device, then test your phone. If this does not work, we suggest a hard reset. To do this follow the directions listed below:
1. Press & hold Volume Down
2. Press Power until phone vibrates
3. Release Power
4. When the Exclamation appears, release Volume Down
5. Press & release in order : Volume Up > Volume Down > Power > Volume Down
6. Gears will rotate for up to 5 mins
7. Display will be blank for approx 30 seconds
8. Phone will power on and give setup prompts
Should you need further assistance, please feel free to reach out to us. Have a great weekend!
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
Start a new topic or ask questions in the open forum.
