Sagamicat, sorry to hear you having trouble receiving picture messages. You wrote that you are able to send a picture. Can you send a picture to yourself and receive it without issue? If you cannot receive one sent by your own number we would want to back up and reset the device. Here are the instructions: http://vz.to/1mq6kLO .
I am indeed able to send photo texts to myself with the phone, but cannot receive any. Not even the text comes through if there is a pic attached. NOTHING comes through, so I can't even tell when someone sent a pic to me. As well, it is virtually impossible to follow/connect with anyone to respond to emails on the community forum. This is a frustrating mess!!!