Help me please!

Tosh91
Member

Hi, just wondering if anyone else is experiencing a Nokia Icon that is possessed? While searching the internet, looking at pics or reading emails, the phone starts backing into previous screens and even starts Bing voice search. I've done the soft reboot. I get so frustrated that I sometimes just turn my phone off!

Thanks,

Tosh

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Re: Help me please!

jharris326
Novice

I have seen that on the 822 as well and did a full restart, taking the battery out for a couple of minutes then putting it back in.  It appeared to be update related or maybe a APP acting bad.

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Re: Help me please!

speedpilotf16
Member

Try wiping down your screen, sound like you have some oil or dirt from you hand on it.

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Re: Help me please!

tbo27
Sr. Member

If that doesn't work you may wanna try the hard reboot

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Re: Help me please!

jharris326
Novice

I have seen that on the 822 as well and did a full restart, taking the battery out for a couple of minutes then putting it back in.  It appeared to be update related or maybe a APP acting bad.

View solution in original post

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Re: Help me please!

Tosh91
Member

Thanks, hoping to avoid that route.

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Re: Help me please!

Tosh91
Member

I'm hoping to get an update soon and trying to avoid a full restart. On this phone I'm unable to remove the battery but will sort through my apps and get rid of the ones I don't use often. Thanks!

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