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HTC 8X and factory reset

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Hello all,

I feel like i have exhausted all f my options with this phone.I have one that my 6 year old somehow changed the password on her older brothers 8x and now its stuck at the lock screen with a ridiciulous amount of  minutes before retry. I have tried all of the button combinations with no luck, yes i tried just plugging in the cable as well. I can get to the exclamation screenbut when i tap vol up vol down, power it reboots so i never get to the fourth button sequence. Any last ditch info that i am missing??

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Re: HTC 8X and factory reset

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Try the link below. Follow the instruction exactly.

http://www.htc.com/us/support/windows-phone-8x-by-htc-t-mobile/howto/319291.html

Good Luck