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This is a peer to peer community forum and not a direct link to Customer Service. Each members reads and responds in their own time and schedules. If you wanted an immediate response to your question call customer service at 1-800-922-0204.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Have you seen the latest numbers on Windows phone/mobile's market share?? There are not too many of you guys/girls left. Gartner says 1.7% world wide and much lower in North America. Nadella went on to say it was "unsustainable" in a recent interview.
Nadella: Windows Phone market share is unsustainable- The Inquirer
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There are a few of us here, but not many. (And VZW seems to be driving the few Windows Phone customers to other carriers.)
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I think Microsoft is taking care of driving away users all by themselves:
The Microsoft Lumia 950 XL: a Bleak Review : My Nokia Blog - 200