Can you please tell me when the Lumina Icon (929) will be updated with Windows Phone 8.1?
We bought two phones from you in June and were told by the sales rep that the updates were going to be released soon, specifically in the summer. Well, summer is gone.
When are the updates coming out?
We are new Verizon customers, and we chose Verizon because of the Lumina Icon and the imminent release of WP 8.1. We're very disappointed in how Verizon has handled this update. If we switch phones, it will not be with Verizon. ATT has done a much better job of updating to WP 8.1. We don't like to be lied to, and that's what happened.
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement
From the link above. Don't believe anything a sales person or phone rep tells you.