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Can't RECEIVE picture messages

Member

I used to be able to send and receive picture mail without issue, but recently that's changed. I'm not sure when the problem started (obviously because I can't tell when someone is trying to send me a picture if I don't receive it). I can send/receive text messages, but for some reason, pictures never get through to me anymore. I've tried "power cycling" my phone by removing the battery and putting back, checking my blocked features, going through my settings, but I haven't been able to solve the problem. Please help.

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Re: Can't RECEIVE picture messages

Member

I am able to send pics.

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Re: Can't RECEIVE picture messages

Member

I had this issue too when I bought mine. I brought it into a Verizon store. All they did was set data roaming options to "on" and selected "use celluar data" for limited wifi connectivity. It is probably the roam option. This is under the cellular settings.

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Re: Can't RECEIVE picture messages

Sr. Leader

Picture texts won't send/receive over wi-fi; your cellular data needs to be turned on.

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Can't RECEIVE picture messages

Member

I'm not sure if that was the problem but it seems to have fixed itself. Thanks for your input.

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Re: Can't RECEIVE picture messages

Community Manager
Community Manager

Berl, thanks for providing the details of your picture messaging issue. I'm stepping in to assist you. I recommend that you delete any unwanted text messaging threads from your device and then power it off/on. This is a soft reset of your picture messaging feature. Keep us posted, we're here to further assist you if needed.

LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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