It's important to us that we take a closer look at the phone, MARPIN2 and I would be happy to help. All of these details that you have provide will be helpful in determining a solution to the phone concern.
Just for clarification, does the phone have any liquid or physical damage? Also, have you attempted to remove the battery http://vz.to/2h8WG2A ? Please provide a few details on whether any new apps or software updates have been added to the device and we will be ready to continue helping.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
The phone [removed] has no liquid or physical damage. I also removed
the battery and put back without any luck.
I used the phone without any issues up to the night , put the charger on,
went to bed and next morning it was dead...
What should I do next? I have critical pictures and contacts in it.
On Mon, Dec 5, 2016 at 4:34 PM, vzw_customer_support <
personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
Wow, I had the same thing happen to my Lumia 822. Verizon's customer service refused to help me, claiming I broke it. I called Microsoft support and they couldn't do anything more, either. I couldn't even use Microsoft's Device Recovery Tool to fix it. It's still in that state, but you might have different luck.
As for your content, I can just hope that you've set up your phone with a Microsoft account, and that it backs up your pictures to OneDrive. Or that you stored your pictures on a MicroSD card. For your contacts, the phone should have been backing them up to different services (like your Microsoft account, Verizon account, etc). Try checking those sites to see if it has anything.