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Bye-Bye Visual Voice Mail

primortal
Sr. Member

Those of us that currently use the wonderful Lumia Icon might have received a text message from VZW that as of 7/8 ($2.99 Visual Voice Mail Service Will Be Discontinued on 782016 | Verizon Wireless) that the Icon is no longer supported for visual voice mail (also the Lumia 822 and 928. Phones Affected by the 782016 $2.99 Visual Voice Mail Discontinuation | Verizon Wireless).  This is outrageous that Lumia 735 can support it but the older Lumia's cannot.

So we're forced to dial *86 now to check voice mail....

Keep it up VZW you're making me want to switch to AT&T/T-Mobile more and more....

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Re: Bye-Bye Visual Voice Mail

rcschnoor
Sr. Leader

You could always use Google Voice as visual voicemail. Not sure that they have an app for Windows Phones, though. You could still use it and view the messages in a browser or have them texted/emailed to you, though.

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Re: Bye-Bye Visual Voice Mail

primortal
Sr. Member

Thanks but that's not the point.  There is no good reason to sunset visual voice mail specially that it still works on the Lumia 735.  The only other reason is that the Icon and 822 won't be upgraded to Windows 10 Mobile and VZW is hoping you'll upgrade to a newer device.

Also I don't care to have Google translating my voice mail to text/email

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Re: Bye-Bye Visual Voice Mail

Ann154
Expert

In reading the links it sounds like the Basic Visual Voicemail could still be an option. If you prefer a visual voicemail, I would suggest verifying if the Basic Visual Voicemail will still work on your preferred devices.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Bye-Bye Visual Voice Mail

primortal
Sr. Member

Not sure and the announcement doesn't state that Basic Visual Voicemail is an option; just Basic Voice Mail.

Looking at the voice mail comparison site (Voice Mail Comparison | Verizon Wireless).  It looks like Visual Voice Mail is using AnyPath & Comverse and the voice mail platform where as the others are using IMS.  Wonder if they are sun setting AnyPath & Comverse and any device that was using Visual Voice Mail was the casualty of sun setting that voice mail platform.

Re: Bye-Bye Visual Voice Mail

Ann154
Expert

At the bottom of the first page you linked it talked about alternatives including Basic Visual Voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Bye-Bye Visual Voice Mail

Ann154
Expert

Are the Windows phones compatible with the Premium Visual Voicemail which has the same cost and many of the same features?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Bye-Bye Visual Voice Mail

drjoeward
Member

according the VZW rep that i chatted with a couple hours ago premium is going away too!  I was just trying to get clarification, hopefully someone can clarify here on the forums.  Hopefully it is just they are getting rid of Comverse and Anypath, and the technology using IMS is staying... Wouldn't it be wonderful if VZW would make a clear announcement right off the bat.

Here is the post I started:

Can someone please clarify the visual voicemail termination?

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Re: Bye-Bye Visual Voice Mail

So both of our Icon's are not working with the voice mail app on the phone.  One is running 8.1 and the other is on Windows 10.  Neither work.  SO what was basic visual voice mail and why does it not work with the Icon?

Does anyone's icon work with the voicemail app now?

Anyone get a third party app to work?

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Re: Bye-Bye Visual Voice Mail

LENNYEDGE
Sr. Member

star 86 beats charges per month.

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