Why does Verizon illegally make it difficult to cancel a plan?

canceller
Member

Why does Verizon illegally make it difficult to cancel a plan? i wonder... i'm also going to ask the FTC the same thing.

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Re: Why does Verizon illegally make it difficult to cancel a plan?

rcschnoor
Sr. Leader

What's difficult?

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From  https://www.verizonwireless.com/support/suspend-service-faqs/

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Re: Why does Verizon illegally make it difficult to cancel a plan?

Ann154
Expert

You have to call to cancel a line. 

 

https://www.verizonwireless.com/support/suspend-service-faqs/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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