Highlighted

5G

shawllady
Member

My plan was changed to 5G without my permission.  How can I go back to 4G

0 Likes

Re: 5G

mama23dogs
Sr. Leader

Do you purchase a 5g device?  If so, you were correctly changed.   If you still have a 4g device, call Verizon 

0 Likes

Re: 5G

Community Manager
Community Manager

Hi Shawlady, we understand the importance of having your plan and device setup to your preferences. Help is here. Have you made any recent changes such as a new plan or a new device?

 

MelissaP_VZW

0 Likes

Re: 5G

bearone21
Leader

if you bought a 5g device & not in a 5g area, you won't see 5g..

0 Likes