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worst customer service i have ever had

Miranda6
Member

I added a new line to my account, i have been a member for 10+ years. The deal was you get a free phone with a new line of service. Just paid for sales tax,  I chose the galaxy A10E. We got the phone and realized that night that we did not like it. I called verizon asked them if i could exchange it. The guy told me now problem just take it in to the store. I confirmed which store i was going too, he said that would be fine. Go into that store and nope have to go to a corperate store. They called costumer service for me and was told that i could not just ship the phone back. That i needed to go in. I then go in to the corperate store had to take time off work. They tell me they can not help at all. That i will need to call the verizon, I wait on hold for 43 MIN before i can get a hold of someone. They make me pay again for the sales tax and tell me my order will be there in two days. Since it was Thursday I figured by Monday becuase sometimes weekends dont count. I see monday morning that my order is pending still, At 10 am i see the order has been cancelled. Mind you i already cancelled my sons phone becuase we were supposed to have this phone. they then tell me that the order was not approved and they will have to start the order again. I am on my lunch break which is 30 MIN. They then tell me I will have to pay 18.53 for the phone for 2 months, plus the sales tax again. At this point i am so mad, i just paid $ for a Phone that I have not got because it was cancelled becuase of them. SO again I have to pay a second time for a phone. I am then on the phone with them for 1.5 HOURs on my lunch wich is only 30 MIN. I am going home and talking to my hubby about cancelling all 5 of our lines. I have wasted time and money on this. I have lost money as well. I would not recomend Verizon.

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Re: worst customer service i have ever had

glitchedpixel
Sr. Member

@Miranda6 wrote:

I added a new line to my account, i have been a member for 10+ years. The deal was you get a free phone with a new line of service. Just paid for sales tax,  I chose the galaxy A10E. We got the phone and realized that night that we did not like it. I called verizon asked them if i could exchange it. The guy told me now problem just take it in to the store. I confirmed which store i was going too, he said that would be fine. Go into that store and nope have to go to a corperate store. They called costumer service for me and was told that i could not just ship the phone back. That i needed to go in. I then go in to the corperate store had to take time off work. They tell me they can not help at all. That i will need to call the verizon, I wait on hold for 43 MIN before i can get a hold of someone. They make me pay again for the sales tax and tell me my order will be there in two days. Since it was Thursday I figured by Monday becuase sometimes weekends dont count. I see monday morning that my order is pending still, At 10 am i see the order has been cancelled. Mind you i already cancelled my sons phone becuase we were supposed to have this phone. they then tell me that the order was not approved and they will have to start the order again. I am on my lunch break which is 30 MIN. They then tell me I will have to pay 18.53 for the phone for 2 months, plus the sales tax again. At this point i am so mad, i just paid $ for a Phone that I have not got because it was cancelled becuase of them. SO again I have to pay a second time for a phone. I am then on the phone with them for 1.5 HOURs on my lunch wich is only 30 MIN. I am going home and talking to my hubby about cancelling all 5 of our lines. I have wasted time and money on this. I have lost money as well. I would not recomend Verizon.


Checking out a phone out before ordering is why stores have phone models to demo to see if you'd like it. Ordering so much at a time and cancellation sounds like something automated flagging it as a potential fraudulent order.

(Original content has been modified to comply with Community Terms of Service.)

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Re: worst customer service i have ever had

Miranda6
Member

First off i have been with verizon for 10 + years thank you. I didnt get 5 lines all at one time. I added 1 Line we have got good service with all our other phones so why would i think that this phone wouldnt get good service? It was not that i did not like the phone it was the fact that i did not get service where i live with this particular phone. So your accusation of being fraudulent is none existant. Was i supposed to go in to the store and say oh i need to take the phone home to try it first? Please inlighten me on how i was supposed to know?

 

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Re: worst customer service i have ever had


@Miranda6 wrote:

First off i have been with verizon for 10 + years thank you. I didnt get 5 lines all at one time. I added 1 Line we have got good service with all our other phones so why would i think that this phone wouldnt get good service? It was not that i did not like the phone it was the fact that i did not get service where i live with this particular phone.  But you have service on 4 other Verizon phones?   Not logical.  There is nothing different about that phone, as opposed to other Verizon phones.  If it didn’t work, it may have been defective, or more like you didn’t activate the SIM card.  

So your accusation of being fraudulent is none existent.  Not what he wrote.  He wrote that the orders were flagged as fraud, which is a bot in the order system that looks for strange activity.  Ordering and canceling always flags the sale as potential fraud.  

Was i supposed to go in to the store and say oh i need to take the phone home to try it first? Please inlighten me on how i was supposed to know?

Also not what he said.  Each phone is in stores so you can fiddle with them a bit to see if you like them.  Any phone sold will work just like your existing Verizon phones.   It’s not like Verizon  cell phone that only work on some of its network and not all of its network. Not logical. 

 Since returning a phone is not an easy process, it is a good idea to make sure you have selected the phone you really want in the first place. The best way to do that is to go into the store and see what they have. That way you get a better idea of the size of the screen, the feel of the phone, and if the phones features are adequate for your needs.    Although a lot of the information is contained in the online specs. 


 

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Re: worst customer service i have ever had

Miranda6
Member

But you have service on 4 other Verizon phones?   Not logical.  There is nothing different about that phone, as opposed to other Verizon phones.  If it didn’t work, it may have been defective, or more like you didn’t activate the SIM card. 

 

Yes i have 4 other phones and they work just fine, the Galaxy did not work up her. I set it up just fine I do know how to do that. SO the more like you didnt activate the SIM card is wrong.

 

 

Not what he wrote.  He wrote that the orders were flagged as fraud, which is a bot in the order system that looks for strange activity.  Ordering and canceling always flags the sale as potential fraud.

 

 

 

I did not cancel anything i exchanged it.

 

 

Also not what he said.  Each phone is in stores so you can fiddle with them a bit to see if you like them.  Any phone sold will work just like your existing Verizon phones.   It’s not like Verizon  cell phone that only work on some of its network and not all of its network. Not logical.

 

I know that i liked the phone i have had a galaxy before, that was not the issue. And are you calling me a liar that the phone didnt work? becuase that seems to be what you are insinuating with all of your snarky comments. The phone did not work up where i was, I dont know why it didnt work but it didnt. Again the SIM card was in.

 

 

 

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Re: worst customer service i have ever had


@Miranda6 wrote:

But you have service on 4 other Verizon phones?   Not logical.  There is nothing different about that phone, as opposed to other Verizon phones.  If it didn’t work, it may have been defective, or more like you didn’t activate the SIM card. 

 

Yes i have 4 other phones and they work just fine, the Galaxy did not work up her. I set it up just fine I do know how to do that. SO the more like you didnt activate the SIM card is wrong.

 

I know that i liked the phone i have had a galaxy before, that was not the issue. And are you calling me a liar that the phone didnt work? becuase that seems to be what you are insinuating with all of your snarky comments. The phone did not work up where i was, I dont know why it didnt work but it didnt. Again the SIM card was in.

You have a selective reading or comprehension thing going on.  See where I wrote this above:    it may have been defective    Logic says that Verizon phones all work on its network within its coverage area.  That part is true and your other phones work.  So that logically leaves a defective phone or a SIM card that is either defective or not activated   

Delightful reading your posts, bless your heart 


 

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Re: worst customer service i have ever had

alinasky18
Member

VERIZON CUSTOMER SERVICE IS AWFUL.  We are also cancelling 5 lines. as well as telling the rest of our family to cancel their 6 lines. Verizon has gotten so stupid that it hurts my head. They gave us a free 6 months trial apple music. A free trial means that its free and you can cancel any time. We called to cancel. they cancelled 2 lines instead of 4. we cancelled all of them because we have spotify and never needed it. why would we only cancel 2 lines when we have spotify. We only realized that we have been paying all these months extra just now, in September. We call up. They say, its too bad we cant do anything for you. We say, the conversations are recorded. Go check them if you want. We cancelled all the lines. Then the manager basically told us that we have to make sure that his employee did his job. So its not the employees fault that he did his job half-butt. Its our fault because we are the managers and we have to check to make sure they are doing their job. Isn't that what a boss is for? And furthermore, if someone doesnt know how to do a job, why is he employed? and then why is the customer responsible for checking his work? i m not his teacher, his mother or his boss. he messed up and for that, we have to pay 5 months for a service we called to cancel. Hey verizon, if you want me to check and make sure your employees are doing their job, then pay me a managers salary.

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Re: worst customer service i have ever had

ladydb
Member

My husband some how on Sunday mistakenly hit the accessability feature and put into the handicap mode.  We could not firgure out out shut the phone down because we were unable to unlock it.  Yesterday we went to the Verizon store in Bowie, MD to see if they could figure out how we could get back into the phone to shut it down so it could undo the feature.  Store clerk didn't even bother to look at the phone to see what was going on with the phone after we had explained to her what had happened she just checked to see if I had insurance for the phone and give me bochure to file a claim.  I start to file the claim as I was talking to me daughter on the phone she was trying to walk me through how to get back in the phone, but things weren't working out so she came over and figured out in 15 minutes.    If I had went ahead and filed the claim I would have been angry because I would have had to pay the deductible for something that was not necessary, because someone was to lazy to do their job.

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Re: worst customer service i have ever had

Miranda6
Member

You have a selective reading or comprehension thing going on.  See where I wrote this above:    it may have been defective    Logic says that Verizon phones all work on its network within its coverage area.  That part is true and your other phones work.  So that logically leaves a defective phone or a SIM card that is either defective or not activated   

Delightful reading your posts, bless your heart 

 

Again you said or more like YOU didn’t activate the SIM card.  so that would imply I did something wrong which I did not. Then you go and say I cant comprehend stuff? So now you are insulting my intelligence? I can read and comprehend just fine. and Miss. Delightful I would like your name and badge number. Bless your little heart as well

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Re: worst customer service i have ever had

The community is CUSTOMER populated, I don’t work for Verizon.  Anyone who does is clearly identified.  

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