upgrade fee
NANAYAYA
Newbie

Is anyone else PISSED OFF about having to pay a STUPID upgrade fee?  I paid enough for the phone!!! Doesn't 17 years of loyalty count for ANYTHING! in this world today?  This is AWFUL customer service and I am a customer service rep!! T

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Re: upgrade fee
Ann154
Community Leader
Community Leader

The upgrade fee has been in place since April 22, 2012. http://news.verizonwireless.com/news/2012/04/bl2012-04-11.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.