At the end of the day, a replacement device that satisfies the customer isn't going to cost Verizon Wireless a penny. They more than make up the cost of the device in their billing. So, in my mind, the question becomes - Why wouldn't Verizon Wireless want to go out of there way to keep a customer happy? Even if all of this was the customer's fault, you know the old saying...
Won't cost them a penny? They may not lose money, but they sure aren't going to get as much profit. Replacing a phone for free anytime a customer needs a new phone is crazy talk, unless you want rates to go up even higher.
But that's kind of my point Weth... I'm not saying Verizon Wireless HAS to do anything; I'm just saying that they could, in the name of good customer service (I know, why start now?) that it would be a nice gesture. So, perhaps, they don't make quite as much profit - me still thinks they can afford it.
It is pretty well documented that the price you pay for a device, say an iPhone 6 for $199 with a 2-year contract, is approximately 75% of what wireless carriers pay the manufacture for its device. They'll have no trouble re-couping the vast majority of any potential loss.
I apologize if I seem a bit doggedly persistent at preferring to see good-will gestures in the name of good customer service. This is how I treat my customers and have been abundantly blessed, WAY above and beyond any potential loss of revenue for doing so.
Trust me. After 4 replacement phones in one year...they WILL NOT replace with a different phone. And that was with me having legitimate issues with the phone, not just wanting a different phone.
Under that thought I should have gotten an LG G3, and if the update was to go bad to 5.0 when it comes I should get a G4 as soon as it is released. I could keep on upgrading the phone for free!!!!
Ok well before you all defend Verizon wireless. I just walked out of apple! The phone that I had am and complaining about was a refurbished phone. So with that being said, apple diganosted the phone. What woulderful verizon insurance had done is that the phone somewhere before I had it had water damage to it the insurance fixed the phone refurbished it and scratched out the water damage dots!!!!!! Talk about doing something shitty.
I can see exchanging out for a refrub iPhone 4, but to give a brand new phone that is also a much newer model is not a valid business model. Otherwise my phones will start breaking right around the time a new model comes out.
I'm a bit closer to this situation than you may wish to know... To say I own/operate an electronics business with contracts involved would nearly be a gross understatement.