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un happy customer

Member

I am extreamily disapointed in your customer service. I have been a loyal customer for a while now. I have called customer service to try to resovle my problum, and I get no where with anybody. My iphone 4 went on me and nothing is being done about it. All I ask for is for a newer verson of the phone, witch would be the iphone 5c. I had used my upgrade for a galaxy s3 mini and ended up HATING .You have a very unhappy customer and would rather loose my bussinss then satisfy your loyal customer that is NOT very good customer service!!!

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Re: un happy customer

Sr. Member

Why did you buy the S3 mini? Why didn't you return it within the 14 days? There was many things you could have done on your own to solve your problem and didn't and now you want something unrealistic so its suddenly Verizon's problem? I don't think so

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Re: un happy customer

Member

Good luck getting Verizon Wireless to make good on it. I've been chasing after them for many months trying to resolve an issue, and it truly appears that they simply don't give a hoot.

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Re: un happy customer

Member

They really dont. Its really disapointing

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Re: un happy customer

Sr. Member

"Make good" on what? The OP used her upgrade and is now demanding a free iPhone because she doesn't like the phone SHE chose. She got her upgrade,  and now it's her turn to "make good" on the contract she agreed to. Wow.

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Re: un happy customer

Leader

Sell your S3 mini and use that money towards paying full retail for the phone you want (or buy the phone you want used from eBay or some other reseller). You could have used your upgrade to get the newer iPhone you wanted but you chose not to. That's not VZW fault. You chose to keep the S3 mini beyond the 14 day return period. Again, that is not VZW fault. This isn't a case of poor CS, it's poor choices by the customer. Hope you find something you like but getting a free iPhone just because you don't like the phone choice you made when upgrading just isn't realistic OR fair.

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Re: un happy customer

Sr. Leader

I am trying to figure out how you even think it is right that Verizon owes you a $600 new phone for free? 

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Re: un happy customer

Member

At the end of the day, a replacement device that satisfies the customer isn't going to cost Verizon Wireless a penny. They more than make up the cost of the device in their billing. So, in my mind, the question becomes - Why wouldn't Verizon Wireless want to go out of there way to keep a customer happy? Even if all of this was the customer's fault, you know the old saying...

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Re: un happy customer

Sr. Leader

Verizon has to pay for each phone.  So, the $500 phone you have turns into a $1000 investment for them having to replace it once.  Now, if you take that and divide by the number of times it MIGHT get sent and refurbished, they might be into some profit or loss.  One phone exchanged one time and then resold is about $750.  But comes down to ratios.

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Re: un happy customer

Sr. Member

I fail to understand how you feel you should get a new phone for free.