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switched from at&t and tmobile

yudii21
Member

I switched from at&t and tmobile because verizon is supposed to have better service but our internet is slow and our signal changes to 1x or out of service area .. can this be fixed?? zip 08902

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Re: switched from at&t and tmobile

Community Manager
Community Manager

yudii21,


We are so glad to see you have joined our wonderful family! Let's make sure our excitement is reflected back by you and your excitement for your experience with us. There are no alerts in the zipcode you provided. Where are you when you see your speeds slow down? What model phones did you get?


SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: switched from at&t and tmobile

yudii21
Member

mostly in edison area 08817 .. we got the note 5 and s6 edge

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Re: switched from at&t and tmobile

yudii21
Member

mostly in edison area 08817 .. we got the note 5 and s6 edge

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Re: switched from at&t and tmobile

sprmankalel
Leader

Check you settings and make sure that you are not on Global. If it is on Global switch to LTE/CDMA. See if that helps.

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Re: switched from at&t and tmobile

yudii21
Member

I switched it to LTE/CDMA and still the same problem .. it always happens when I'm in Edison the Middlesex County College and at Woodbridge Mall .. my other friends have verizon and they don't have the same problem .. with iphone or the note 4

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Re: switched from at&t and tmobile

sprmankalel
Leader

The next step is to get your SIM replaced. It is free at a corporate store. I know exactly where this area is and I do not have a problem there.

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Re: switched from at&t and tmobile

yudii21
Member

I will try it .. thank you!

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Re: switched from at&t and tmobile

sprmankalel
Leader

You're welcome. Please let us know how it turns out.

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