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support call wait time is way too long and unacceptable

Member

I simply want to discontinue 2 of my three phone lines. I went to the authorized Verizon store and was told that the store personell cannot do this, and I need to call support.

Of course, I tried to do this online, but not possible. I can suspend a line temporarily, but I do not want to do that. I want to discontinue those lines and also drop the insurance.

So, here I am typing this message while my phone is on hold with Verizon.

So, Is Verizon not making enough money to adequately staff people to provide support?

I'm sure that Verizon make millions in profit since Net Neutrality was killed.

I am not impressed at all with Verizon as a company, and the report is far below my expectations.

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Re: support call wait time is way too long and unacceptable

Expert

Are you calling the specific number for cancelations? 

 

From https://www.verizonwireless.com/support/suspend-service-faqs/

"To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time)."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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