really poor 4g signal recently downtown richmond 12th and main st

Member

In the past 4 days my 4g reception has been horribly lacking.  i used to get up to 1-2Mbps (using speedtest.org app) in this location very conisistently.  now the speed is less than 512k.  has something changed in Richmond VA?  The specific location is at 12th and main street.

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Re: really poor 4g signal recently downtown richmond 12th and main st

Customer Support

Hey there, jkennebeck! I regret the loss of speeds there in Richmond, VA. I've looked into this, but found no evidence that services have been changed in any way. If this is still an issue for you, please share the zip code for the location in question (at 12th and Main). Is that an office? If so, what happens when step outside of the building? Does it improve? What model device do you use? Do you know of any other VZW customers in that location experiencing what you're seeing?


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: really poor 4g signal recently downtown richmond 12th and main st

Member

The zip code is 23219. Yes we are in the bank of america building on the

second floor. there is minimal improvement outside the building. not

much. i'm using a samsung galaxy s4. yes most of my colleagues that have

verizon have noticed the drop in service.

On Sun, Mar 9, 2014 at 12:45 PM, Verizon Wireless Customer Support <

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Re: really poor 4g signal recently downtown richmond 12th and main st

Customer Support

jkennebeck,

Thank you for the information. I would love to open a ticket regarding your service concerns. Please follow and private message me so I can file a resolution ticket to have our technicians check your coverage.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: really poor 4g signal recently downtown richmond 12th and main st

Member

OK I just did that.

@jkennebeck

On Wed, Mar 12, 2014 at 12:12 PM, Verizon Wireless Customer Support <

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Re: really poor 4g signal recently downtown richmond 12th and main st

Member

still horrible reception. i added you on twitter but have not heard from

you

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Re: really poor 4g signal recently downtown richmond 12th and main st

Customer Support

@jkennebeck,

We definitely want to help get this resolved! Did you send LindseyT_VZW the direct message? Once she receives it she will contact you to further assist. If you sent us a tweet we will also reply once we receive it.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: really poor 4g signal recently downtown richmond 12th and main st

Member

I did both. Sent a direct message to Lindsey and I sent a tweet to the

VZWsupport name as well.

On Thu, Mar 20, 2014 at 12:51 PM, Verizon Wireless Customer Support <

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