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poor customer service
tbird635
Enthusiast - Level 1
‎09-04-2019 03:57 PM

I cannot reach a human via live chat or phone. I am having various issues with my verizon phone,. When I try to press 3, it says "you are having a problem with your phone. Goodbye" and hangs up.

Well no kidding. I am in fact having a problem, which is why I wanted to speak to someone.  And rather than transfer me to a human, it just says goodbye. 

I can't live chat, it's not available.

No humans will talk to me, the blockhead automated system drops the calls. 

There is no email for customer service. 

The only thing the system will let me do is cancel my plan, which will be my next step.

SOMEONE HELP!

1 person had this problem.
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Re: poor customer service
tbird635
Enthusiast - Level 1
‎09-04-2019 04:15 PM

oh.....and the android app does nothing but say error. So that doesn't work either.

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Re: poor customer service
bldegle2
Contributor - Level 1
‎09-04-2019 04:35 PM

Go to the Verizon store nearest you and get it resolved...

 

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Re: poor customer service
rcschnoor
Legend
‎09-05-2019 03:24 AM
@tbird635 wrote:

 

The only thing the system will let me do is cancel my plan, which will be my next step.

SOMEONE HELP!

This is interesting since Verizon will not cancel your plan UNLESS you talk to a human...

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Re: poor customer service
Piscestg
Specialist - Level 1
‎09-05-2019 04:19 AM

Regardless of what the announcement says, press 0 (zero) and that will take you to a live person. I do that every time I call.

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