Try *228 and option 1, and 2, one at a time, it could be your capability is not up to date to connect to the nearest towers, or do a battery pull for 15 seconds, see if that works, if not, try to reach Customer Service from a different phone, the toll free number is 1-800-922-0204, they'll want to troubleshoot it so you would need to be off the phone if these steps don't work.
I can only imagine my dismay if my phone was calling the wrong numbers! Especially if I was not able to call for assistance. If you are still having issues with this, please allow me to help you by sending me a direct message and include your name and mobile number. I'm more than happy to reach out and troubleshoot with you.
In order to walk you through some troubleshooting steps, I would need you to be off of the wireless phone. If possible, please include a contact number to reach you, so we can resolve this for you. Thanks and have a good day!
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