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no service

am unable to txt, call it says I'm calling a number that i don't even recognize, and cannot even call Verizon!  Is a tower down somewhere?  I live in the 73932 zipcode and feed off a Guymon, Ok tower......This sucks!

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Re: no service
Sr. Member

Try *228 and option 1, and 2, one at a time, it could be your capability is not up to date to connect to the nearest towers, or do a battery pull for 15 seconds, see if that works, if not, try to reach Customer Service from a different phone, the toll free number is 1-800-922-0204, they'll want to troubleshoot it so you would need to be off the phone if these steps don't work.

Re: no service
Customer Support

Hi brendaa,

I can only imagine my dismay if my phone was calling the wrong numbers! Especially if I was not able to call for assistance. If you are still having issues with this, please allow me to help you by sending me a direct message and include your name and mobile number. I'm more than happy to reach out and troubleshoot with you.

In order to walk you through some troubleshooting steps, I would need you to be off of the wireless phone. If possible, please include a contact number to reach you, so we can resolve this for you. Thanks and have a good day!

Christina B
VZW Support
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