no service - area code 309 - where are you vz customer service?

[rolo5674]

So I buy a new phone and 'poof' no service!  "Customer Service" what say you?

[anonymouslurker]

This isn't a customer service forum. It's a customer to customer forum. call *611

[rolo5674]

Sorry bout that. Thanks for the response- total noob here.  Wish I could dial *611 but have no service.

[anonymouslurker · Accepted solution]

Occasionally a rep might chime in here but it could be days or weeks before they answer your question if they see it at all. What phone did you get?

[rolo5674]

S4 - my first 'smart phone'.

[anonymouslurker]

Did you get it at a store or online? Maybe there is an issue with the SIM card. You didn't try to do the *228 thing did you?

[rolo5674]

No one in the neighborhood with a Verizon phone has service.  I have an 80 mile drive for work tomorrow morning should have service eventually on that trip.

[anonymouslurker]

Maybe they are upgrading the tower in your area

[vzw_customer_support]

Hi rolo5674!

No service=no good! Let's dig in and see what we can find out. Since posting, has your service come in on the S4? Upon receipt of the device and activation in the system, have you been able to make a call or receive a call at all? If so, please remove the battery and SIM card and reinsert. Then, please try again.

Let me know if you have any additional concerns!

Thank you,

Christina B
VZW Support
Follow us on Twitter @VZWSupport