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new phone activation issues

Member

I ordered a new iphone through Verizon, and tried to activate it to my existing plan using one of my existing phone numbers.  Somewhere along the way, the Verizon website instead put the new phone on a standalone new plan for over $200 a month and will not let me add it back to the existing plan. 

I tried the online chat but apparently that is a dead service now, so I tried calling the support line and was sent a text chat link that apparently is also a dead service, and the call was automatically disconnected.

How do I get ahold of an actual person to have the new phone added to my existing plan and remove this bogus new plan that was created without authorization by the Verizon website? 

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Re: new phone activation issues

Community Manager
Community Manager

We're sorry to hear you're having trouble reaching us, tstreet21. During this time our hours have changed a bit. You can view our updated hours here, http://spr.ly/66091Q7jd. We want to ensure your order is corrected and that you only have one account. Please reply to the Private Note we have sent you. 

 

DanielleR_VZW

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Re: new phone activation issues

Community Manager
Community Manager

We're sorry to hear you're having trouble reaching us, tstreet21. During this time our hours have changed a bit. You can view our updated hours here, http://spr.ly/66091Q7jd. We want to ensure your order is corrected and that you only have one account. Please reply to the Private Note we have sent you. 

 

DanielleR_VZW

View solution in original post

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Re: new phone activation issues

Member

I can’t activate my phone I don’t have the old SIM card any more 

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Re: new phone activation issues

Community Manager
Community Manager

Hello, Johngabe. We would love to help you.We are sending you a Private Note now to continue. CourtneyM_VZW

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Re: new phone activation issues

Community Manager
Community Manager

Hi, Johngabe. What happened to your SIM Card?  CourtneyM_VZW

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