misleading upgrade eligibility page



Just wanted to let you guys know that you should seriously consider adding some sort of disclaimer to the upgrade eligiblity page. I saw that I was eligible for the early edge upgrade and rushed in today and waited over an hour for my turn....except! It was only to find out the upgrade was to a specific phone, and not any phone of my choice. Had I known there were these restrictions, I would not have wasted over an hour of my time just sitting at Verizon with my mom.

My family has been customers to Verizon for as long as I can remember and these days I no longer have a good reason to stay at Verizon. Everyone tells me to switch to AT&T and I can definitely see that happening soon with all the money and time I have wasted on Verizon.

Please change your upgrade eligibility page so that other people's times aren't wasted like mine.

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Re: misleading upgrade eligibility page

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I also hope you knew that you'd have to upgrade using Edge which means paying full price for the device. Good luck with your new carrier.