jetpack 4G LTE slow in DC area

Member

I have been experiencing extreme slow speed with my Verizon jetpack 4G LTE in Washington DC area (20006) for about two weeks.

Always 2 bars of signals (out of 5).

Does anybody experience similar speed?

Is there anyway to solve it?

Thanks!

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Re: jetpack 4G LTE slow in DC area

Community Manager
Community Manager

I completely understand the need of a working device, kayfu! Lets figure out what is going on. What is your zip code? Have we filed a resolution ticket? Have you tried to remove the sim card and placing it back in?

Share the additional details needed so that I can better assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: jetpack 4G LTE slow in DC area

Member

I just tried remove the sim card and placing it back in, but still only

shows 2 bars (out of 5).

My zipcode: 20006

I have not received any resolution ticket from Verizon.

Thanks,

Kay

On Wed, Apr 23, 2014 at 3:01 PM, Verizon Wireless Customer Support <

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Re: jetpack 4G LTE slow in DC area

Community Manager
Community Manager

kayfu,

Thank you so much for the insight! Does your service improve in other locations? Are you having issues indoors and outdoors as well? Have we replaced the SIM card? Do you have other Verizon Wireless devices? Are they having issues as well? Please provide additional details so we can get to the bottom of this for you.

KarenC_VZW
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Re: jetpack 4G LTE slow in DC area

Member

The slow connection persists either indoor or outdoor.

I don't have other Verizon device but my Tmobile phone 4G works well.

May I know how to replace SIM card?

Thanks!!

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Re: jetpack 4G LTE slow in DC area

Community Manager
Community Manager

kayfu We want you to have top notch service! The zip code you provided checks out fine so we aren't seeing issues in the area. We can mail you a new sim card, you can pick one up at a corporate Verizon store, also. We would recommedn other troubleshooting first. Have you tried a soft reset? Power off the jetpack and remove the sim for 20 seconds and reinsert.


Sheritah_vzw

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