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Yesterday I attempted to reach a customer service rep. about a charge that was accredited to my account for service but my phone was stolen so someone is getting free service and it isn't me
djclark1017, It's disheartening to learn that you didn't receive help when needed! Sorry to learn that your phone was stolen, as well. You can suspend your phone service right from your my Verizon account. Here's a link with the steps: http://spr.ly/6583frLD. Have you been successful at resolving your billing concerns? Here are the available options to contact us, as well: www.verizonwireless.com/contactus. TanishaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
