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how to get rid of data plan
sj
Newbie
‎06-11-2009 01:37 AM

I have signed up for data plan initially.  After using it less than a year, I have cancelled it.  A few months later I was being charged.  I called because I'm getting charged for something I cancelled.  I cancelled it again.  This process is being repeated many times.

 

What can I do to cancel the service that I don't use any more?  And get back the charges that should have never been charged?

 

Ran out of patience

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Re: how to get rid of data plan
risu
Contributor - Level 3
‎06-11-2009 01:53 AM

Which data service are you refering to?  Are you using a broadband data package or are you just getting data charges on your phone?

 

If its the latter, then you're probably accessing Mobile Web or VCast.  This can happen accidently a lot of times too due to the initial shortcut keys.  Every plan comes with access to mobile web, vcast, etc, but if you DO access them you will be charged 1.99 per MB used (rounded UP to the nearest MB).  To prevent this from happening, sign up for My Verizon and add block features to everything you are not covered for on your plan and you should no longer see the data charges appearing on your bill.  If you have MB usage for THIS billing cycle, then you can add the VPAK feature and backdate to make sure you're covered (only do this if your MB overage is greater than the cost of the VPAK feature).

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Re: how to get rid of data plan
NekoSaru
Contributor - Level 3
‎06-11-2009 02:02 AM

Yes, please elaborate on the type of data plan you are talking about. 

PDA's will be charger per kilo used if you were able to get the data plan removed. This doesn't seem to be an option with newer PDA's.

 

But like risu said, if you are talking abou the vcast data package, accidentally hitting mobile web can bring in usuage if you do not have premium network blocked. Less than a few seconds in mobile web normally doesn't register (glad for that), but downloading game, music, and apps will from the Get it Now. 

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Re: how to get rid of data plan
DarkCobra
Contributor - Level 3
‎06-11-2009 05:29 PM

Hello.   Well in addition to the plan I'd also like to know what device you have.   If you've got a Smartphone that was released on Verizon on or after 11/14/08 then you are NOT going to be able to cancel your data plan.   It is now required.

 

dancingphone.gif

 

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