how do i cancel a subscription?
waldenae
Enthusiast - Level 1

I have changed phones recently and I am still being charged monthly subscription fees for games that I had on my old phone. I can't figure out how to get rid of them. con someone please help???? the games aren't on my current phone so i cant go into my Get it now and remove them there. i dont know what else to do... please help

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Re: how do i cancel a subscription?
woyala
Specialist - Level 1

Call customer service and they should be able to cancel that from their end, otherwise activate your old phone to cancel it and then swap it back.

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Re: how do i cancel a subscription?
cstrait001
Specialist - Level 1

Subscription Get It Now charges from games are automatically cancelled when the equipment (phone) is changed. However, subscription downloads, like all usage charges, are billed in arrears. You will probably see a final game download on the bill after you've switched phone but then afterward you shouldn't see any more. However, if you're still seeing them 2 bills after you've switched equipment, then there's a problem and you need to call customer service and have them cancelled as the previous poster recommended.

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