how do I stop the prepaid service and change to monthly plan?
sean_k
Enthusiast - Level 3

Currently I have a prepaid service for $45/mo. Then I noticed the small plan on the website which costs $30/mo(or $35? i don't remember and the page doesn't load if I'm signed on the the site.)

If I try to change the plan by calling the customer service number, it doesn't offer the monthly plan but more expensive prepaid plan.

My cell phone usage is very small, so I would like to change to the cheaper small monthly plan.

And on the website, I can't change it either because the page with the plan I want doesn't load if I'm signed on. If try to choose the plan while not signed on, then it says I have to sign on. And when I sign on and then the page doesn't load.

Thanks for the info

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Re: how do I stop the prepaid service and change to monthly plan?
fernandobot
Specialist - Level 1

prepaid to post paid. review plan options then contact the Prepaid department and they'll have you speak to the Telesales department to set up your new postpaid account.

View solution in original post

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Re: how do I stop the prepaid service and change to monthly plan?
vzw_customer_support
Customer Service Rep

Sean_k, you came to the right place and let's make sure we get you on the right plan. We currently have new plans for our monthly customers, this will require you to switch from Prepay to our Postpaid option. Here's more information on our new Postpaid plans if you are interested. http://vz.to/1UOuhhM


GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do I stop the prepaid service and change to monthly plan?
fernandobot
Specialist - Level 1

prepaid to post paid. review plan options then contact the Prepaid department and they'll have you speak to the Telesales department to set up your new postpaid account.

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Re: how do I stop the prepaid service and change to monthly plan?
sean_k
Enthusiast - Level 3

That link doesn't work. I've been trying for months. Here;'s what happens if I try to change the plan by clicking on shop menu and plans and services.

Imgur: The most awesome images on the Internet

But it loads fine if I'm not signed on. But to change you have to log in and then it doesn't load again.

What I want to do is to change to postpaid on small plan which is cheaper than my prepaid plan. if I call the customer service, it doesn't offer me the postpaid "small plan" but more expensive prepaid plan.

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Re: how do I stop the prepaid service and change to monthly plan?
sean_k
Enthusiast - Level 3

If I call them, I can't talk to anyone. And there is no option to talk to a customer service rep. Only options to add money, data, change plans etc. And it just goes on infinite loop like that

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Re: how do I stop the prepaid service and change to monthly plan?
fernandobot
Specialist - Level 1

call 1-800-922-0204 enter your number and press 0 a few times and it will transfer you to a live person

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Re: how do I stop the prepaid service and change to monthly plan?
Snn5
Legend

You have a $45 1GB (2GB autopay) with no access fee.

You want the $30 1GB plan which has a $20 a month access fee.

You want to pay $50 for 1GB instead of $45 for 2GB?

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Re: how do I stop the prepaid service and change to monthly plan?
sean_k
Enthusiast - Level 3

There is nothing about the access fee on the shop page. Where are you getting this info?

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Re: how do I stop the prepaid service and change to monthly plan?
Snn5
Legend

Capture.PNG

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Re: how do I stop the prepaid service and change to monthly plan?
sean_k
Enthusiast - Level 3

taxes are what? 8% or 2.4 bucks, so they're charging fees of 17.4 bucks? That's insane.58% in fees.

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